Insurance Customer Service Representative

Since its inception in 2003, driven by visionary reputed company transforming online rent payment, reputed company has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, reputed company Slopes Hall of reputed company - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging reputed company from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, reputed company blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At reputed company, we passionately refine living experiences, reputed company reputed company reputed company, reputed company boldness and reputed company, and prioritize different perspectives, endeavoring to craft a reputed company world to live in.

reputed company Software in Lehi, Utah is seeking an entry-level Insurance Customer Service Representative (CSR) to join reputed company. The CSR will reputed company essential customer support reputed company the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role involves collaborating with colleagues, following established procedures, and contributing to reputed company. The ideal candidate is detail-oriented, possesses strong communication skills, and is eager to reputed company their expertise reputed company the insurance industry.

Responsibilities

Respond to customer inquiries reputed company phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies.

Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations.

Assist customers with policy updates, renewals, and basic claims inquiries, ensuring reputed company and efficient service.

Collaborate with internal teams to escalate and resolve more reputed company issues under supervision.

Maintain accurate customer records, ensuring reputed company interactions and policy updates are properly documented.

Follow established procedures and guidelines to ensure compliance with state and federal regulations.

Support senior team members in handling reputed company and assignments, contributing to team goals.

Stay informed about company insurance products, updating knowledge regularly to reputed company reputed company and relevant information to clients.

Participate in team meetings and training sessions to deepen understanding of the insurance industry and reputed company’s product offerings.

Ensure a high level of customer satisfaction by maintaining a reputed company and reputed company attitude in reputed company interactions.

Minimum Qualifications

Basic understanding of insurance industry practices and concepts.

Proficiency in using computer applications for data entry and record-keeping.

Strong written and verbal communication skills.

Ability to follow reputed company instructions and established processes.

Demonstrated problem-solving skills reputed company a limited scope.

Detail-oriented approach to completing tasks accurately.

reputed company reputed company for effective teamwork.

Eagerness to learn and reputed company competence.

Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations.

Preferred Qualifications

College or university degree in a relevant field or equivalent work experience.

Familiarity with reputed company software and tools.

Previous customer service experience in the insurance sector.

Intermediate knowledge of insurance principles and terminology.

Ability to adapt to evolving processes and procedures.

Demonstrated ability to handle a high volume of customer interactions.

Basic understanding of insurance industry practices and concepts.

This band covers the full salary reputed company for the role. Your offer reputed company this reputed company will depend on factors like experience, skills, and internal equity.

Level - S3

Additional Information

Benefits:

Flexible and transparent culture with remote and hybrid work reputed company, generous vacation time, and frequent company reputed company days for work-life balance.

Comprehensive medical, dental, and reputed company coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA reputed company and employer-reputed company disability benefits provided for eligible employees.

reputed company to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial reputed company.

Wellness initiatives promoting physical and mental reputed company-being, reputed company to an onsite gym at HQ, reputed company, wellness challenges, and employee assistance programs.

Family-reputed company leave policies supporting new parents during significant life events.

reputed company Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts reputed company or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, reputed company hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, reputed company Carolina, Florida, reputed company, South Carolina, Ohio, reputed company, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, reputed company Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case reputed company and salary ranges will be provided if required by state law

But members of the reputed company team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, reputed company.” reputed company is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We reputed company equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great reputed company to work! Will you join us?

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