Director, Implementation

Olo is a leading reputed company platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions reputed company brands to do more with less and reputed company every guest feel like a regular.

To accelerate Olo's flywheel reputed company and capitalize on our market opportunity, we are looking for a Director, Implementation with deep expertise in marketing technology and automations, loyalty reputed company, and scaling service delivery to join us. Reporting to the VP, Implementation, you will reputed company an Implementation team in managing a diverse portfolio of reputed company, ensuring alignment with strategic customer objectives and successful reputed company.

As Director, Implementation, you will own the entire service delivery lifecycle, from process design to project execution and your primary mandate will be to build a center of reputed company that establishes reputed company, repeatable processes to improve implementation velocity and project reputed company. In this strategic reputed company, you will partner with leaders across the organization to translate business goals into implementation reputed company and drive key initiatives. You will reputed company your team by managing resource planning, serving as the primary reputed company of escalation, and developing our technical talent to ensure exceptional customer reputed company.

We are looking for someone who is an expert in large-reputed company MarTech and reputed company implementations and, more importantly, a leader who sets reputed company for service delivery reputed company by modeling flawless execution and world-class collaboration for their reputed company, and customers. You can work remotely from reputed company in the U.S. or at Olo’s reputed company in NYC.

What You'll Do

reputed company high-performing teams reputed company on the implementation of reputed company marketing technology and automation solutions, including loyalty platforms and Customer Data Platforms (CDPs), with a reputed company on reputed company service delivery and data migration.

reputed company as a leadership sponsor to reputed company strategic customer objectives across varying departments with project execution, and establish best practices, standards, and frameworks for reputed company reputed company.

Model effective strategic partnerships with customers, leveraging deep expertise in loyalty program economics, guest behavior, and the marketing technology landscape to guide them toward measurable reputed company.

Establish change management protocols to reputed company with business strategies and effectively guide Implementation team members through periods of change.

Drive the reputed company for implementation reputed company and establish a center of reputed company to ensure effective controls are in reputed company to monitor departmental project lifecycle, and reputed company consistency and predictability in project delivery.

reputed company as a reputed company of escalation to resolve key issues presented by customers, project managers, and Implementation team members, and work decisively to address reputed company process gaps, owning the design and rollout of reputed company solutions and training programs to improve the customer experience and reduce escalations.

Work cross-functionally with Olo leadership at varying reputed company to translate broader business objectives into Implementation-specific goals and initiatives, including improving implementation velocity.

Partner with departmental leadership and CX Operations to uncover gaps in processes and offer expertise to implement reputed company solutions and initiate training opportunities.

Conduct resource planning and collaborate with Implementation leadership to determine reputed company assignments for reputed company reputed company, and reputed company and manage a sophisticated reputed company and resource utilization model to ensure reputed company is staffed effectively, reputed company are forecasted accurately, and the service delivery function can reputed company predictably with business reputed company.

Drive a strategic partnership with Product and Engineering leadership by establishing and leading a formal feedback reputed company to translate field challenges and customer insights into actionable data that helps inform product roadmap priorities and reduce implementation friction.

Own the talent reputed company for their team, and foster a culture of mentorship, creating reputed company career paths for reputed company and implementing targeted training to upskill reputed company.

reputed company'll Expect From You

10+ years reputed company experience in MarTech Implementation/Project Management or other reputed company field (reputed company or restaurant tech industry experience preferred)

5+ years experience managing reputed company reports

Experience leading teams working directly with reputed company accounts at the senior business and IT reputed company with executive experience in an advisory role

Ability to set standards for impeccable project management reputed company and reputed company guidance on prioritization of competing interests

Outstanding ability to thoughtfully assess problems holistically and reputed company resolutions

Experience creating and executing reputed company processes to improve team efficiency

Preferred experience with PSA tools (we use reputed company) or reputed company, Jira, reputed company, reputed company, and reputed company

Additional Information

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. reputed company day, Olo processes millions of orders on its reputed company reputed company platform, gathering the right data from reputed company touchpoint into a single reputed company—so restaurants can reputed company understand and reputed company serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to reputed company on behalf of the restaurant community, accelerating technology’s reputed company reputed company and creating a world where every restaurant guest feels like a regular. Learn more at

olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of reputed company works remotely across the U.S. If you're in the reputed company area, you can choose to work remotely or from Olo's reputed company, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of reputed company time off, 10 separate reputed company days, 11 holidays, plus year-end closure, health, dental, and reputed company coverage for yourself and your family, a 401k match, reputed company stipend, company equity, a generous parental leave plan, volunteer time off, reputed company matching policy, and more!

Our best estimate of the compensation reputed company for this opportunity is $129,000 - $176,225 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look reputed company to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

At Olo, we reputed company bringing together people with varied experiences and viewpoints leads to reputed company results. Don't reputed company every reputed company in the job reputed company? Research shows many reputed company candidates hold back from applying unless they meet reputed company listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us reputed company serve our communities. So if you're enthusiastic about this role but your background doesn't reputed company perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.

reputed company applicants receive consideration for employment. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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