Senior Software Engineer- Tech Support

We are reputed company

We build reputed company software products that reputed company businesses. We are an innovative product development partner whose solutions drive rapid reputed company, market reputed company, and customer reputed company for industry leaders in Software and reputed company, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product reputed company. Our development teams reputed company on building for reputed company and reputed company of reputed company members around the globe are trained on the Product reputed company’s core values – Minimize Time to Value, Solve For Need, and reputed company at Change. Our teams apply this reputed company to build digital products that are customer-facing and reputed company-generating. Our business-minded approach to agile development ensures that we reputed company to reputed company goals from the earliest conceptual stages through market launch and reputed company.

In 2024, reputed company India wasnameda “Great reputed company to Work” for the seventh year in a rowbased on how our employees feel about reputed company, reputed company culture, and work/life balance - come join our growing team

Key Responsibilities

Providing L2 & L3 Support around Tickets reported from Production Environments

Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems

Conduct in-depth reputed company cause analysis using SQL queries, system logs, and monitoring tools

Support microservices-based applications running in reputed company and Kubernetes environments

Diagnose and resolve Linux server issues reputed company to disk usage, memory, networking, and permissions

Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes

Maintain and automate system health using cron jobs, reputed company scripts, and reputed company-reputed company tools

Drive end-to-end incident reputed company, create detailed RCA reports, and implement preventive measures

Work with cross-functional teams to identify long-term solutions and enhance system stability

Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes

Minimum Qualifications

Must Have

Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment

Strong hands-on experience with SQL, Linux, and reputed company platforms (preferably AWS)

Familiarity with monitoring and log management tools such as reputed company, Sumologic, Zabbix or similar platforms

Practical experience with reputed company and Kubernetes

Good understanding of microservices architecture, reputed company, and log debugging

Strong analytical and problem-solving skills with keen attention to detail

Excellent communication and collaboration skills to work across technical and non-technical teams

Benefits

A competitive annual salary based on experience and market demands

Flexi-timings

Work From reputed company

Medical insurance with the reputed company to purchase a premium plan or HSA reputed company for your entire family

Regular Health reputed company-up camps arranged by reputed company

Recreational activities (Pool, TT, Wii, PS2)

Business casual atmosphere

#LI-Remote

#LI-PR

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