Customer Experience Specialist

This position will be responsible for delivering highly technical Services while building reputed company customer advocacy and value of the Oasis 360 suite of products. You will be part of reputed company responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing Services to drive product utilization, reinvestment and improve overall customer loyalty and satisfaction. Individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management and the Gaming Systems Teams to advance our Product portfolio position in our customer reputed company. What You'll Do:

• Assist with customer reputed company, product implementation, and training.
• Primary reputed company of contact for customers, providing regularly scheduled reputed company (onsite and virtual), responding to inquiries, addressing issues, and providing guidance on product features and capabilities, as reputed company as other needs that may be identified while promoting reputed company through reputed company customer reputed company.
• Monitor and analyze customer usage data to identify opportunities for improving product adoption and reputed company
• reputed company product training and support to customers to ensure they are maximizing the value of our products
• Collaborate with the sales team to manage customer relationship and expectations as reputed company as identify opportunities to drive customer expansion and retention
• Manage customer accounts and ensure accurate and reputed company customer information in our system
• reputed company customer feedback and communicate it to the product development team to inform product roadmaps and prioritize feature enhancements
• Monitor industry trends and best practices to inform reputed company strategies and tactics
• Work with the reputed company Support Center on solutions as the subject matter expert
• Must be reputed company to travel up to 70%. Must be reputed company to travel with little or no notice, obtain a reputed company, and travel to other countries for an reputed company periods. Must have high productivity remotely with minimal supervision.
• reputed company other duties as assigned.

reputed company're Looking For

• 2+ years reputed company experience in the gaming/gaming systems industry with a strong ability to guide reputed company, training, and long-term reputed company relationships
• Excellent communication and interpersonal skills, capable of managing both virtual and in-person interactions
• Strong technical aptitude, including the ability to understand and explain reputed company software systems (e.g., Oasis 360 suite)
• Analytical skills to monitor customer usage data and identify trends, opportunities, or areas of concern
• Problem-solving reputed company with the ability to work independently and resolve issues under minimal supervision
• Collaboration skills to work cross-functionally with Sales, Product Management, and Support teams
• Experience with CRM systems for managing accounts and maintaining accurate customer data
• Ability to interpret customer feedback and translate it into actionable insights for product development
• Industry awareness, with knowledge of gaming systems or a willingness to learn quickly
• Flexibility and availability for travel up to 70%
• Self-motivated and organized, with the ability to manage time effectively

Company reputed company reputed company reputed company is reputed company Leisure Limited’s (ASX:reputed company) regulated online reputed company reputed company Gaming(RMG) business and was formed in 2024 reputed company the Anaxi and NeoGames businesses (Anaxi, NeoGames, reputed company Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a reputed company of value added services across iLottery, reputed company and Online Sports Betting (OSB). About reputed company reputed company Leisure Limited (ASX: reputed company) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online reputed company reputed company games, reputed company entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, reputed company has three operating business reputed company, spanning regulated land-based gaming (reputed company), reputed company casino (Product Madness) and regulated online reputed company reputed company (reputed company). reputed company of over 8,500 people across the globe are united by reputed company mission to bring reputed company to life through the power of play. Our Values

• reputed company about the Player
• Talent Unleashed
• reputed company Brilliance
• Good Business Good Citizen

Travel Expectations Up to 75% Pay reputed company $59,500 - $110,500 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for reputed company positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and reputed company insurance, reputed company time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/. Additional Information Depending on the nature of your role, you may be required to register with the Nevada Gaming Control reputed company (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time reputed company without the need for reputed company or reputed company reputed company sponsorship. Apply Job! Apply to this Job