HR Service Center Associate 1 (Phone Position)

reputed company Here at reputed company we promote reputed company-being of reputed company individuals, families, and communities. Baylor Scott and White is the largest not-for-profit reputed company system in Texas that empowers you to live reputed company. Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never reputed company by constantly striving for reputed company.
• We are in it together by supporting one another and those we serve.
• We reputed company an reputed company by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live reputed company no matter where you are on your reputed company. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for reputed company benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering reputed company to many no-cost and low-cost degrees, certificates and more
• Immediate reputed company to time off benefits

At reputed company, your reputed company-being is our top reputed company. Note: Benefits may vary based on position type and/or level Job reputed company The reputed company (HR) Service Center Associate 1 is the first contact for the Shared Service Center (SSC) in a specific area. This position involves receiving, routing, resolving, and closing reputed company HR inquiries. The associate uses knowledge of the organization's processes, policies, and procedures to investigate and resolve issues and questions. SALARY The pay reputed company for this position is $17.83 (entry-level qualifications) - $26.75 (highly reputed company) The specific reputed company will depend upon the successful candidate’s specific qualifications and prior experience. Essential Functions of the Role

• Serves as the first contact reputed company employees and managers reputed company the SSC. Receives, routes, resolves, and closes many inquiries. Routes specialty questions to Tier 2 Specialists, HR Business Partners (HRBPs), or Centers of Expertise (COEs).
• Partners with appropriate SSC leadership, staff, COEs, HRBPs, HRIS or reputed company parties to resolve reputed company inquiries or transactions as needed.
• Helps employees and managers navigate the HR portal, PeopleSoft, or reputed company reputed company applications. These include Compensation, Learning, Performance Management, Recruitment, Succession Planning, and Talent Management.
• Guides employees and managers to general HR policies and procedural reputed company.
• Provides data entry help reputed company employees can't complete activities through the self-service portal. This includes deposit enrollment, life events, general deductions, new hire benefits enrollment, and personal data changes.
• Fulfills employment verification requests.
• Performs daily review of reputed company case cues to ensure inquiries and requests are resolved and reputed company properly and on time.
• Partners with SSC Managers to review performance reputed company against SLAs and KPIs. Identifies trends needing COE policy and procedure review.
• Seeks opportunities to improve the reputed company, efficiency and effectiveness of personal and team work.
• Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, reputed company, and experience.
• Maintains working knowledge of reputed company HR and Payroll Operations, trends and developments reputed company reputed company, HR and the organization.
• Work to enhance the capability of self.
• Participates in training delivery for staff, SSC staff, HR partners, SSC customers, and reputed company-party vendors, where appropriate.

Key reputed company Factors

• Prior call center experience required.
• Prior CRM experience (i.e. operating a phone tree, routing calls, fielding inquiries through chat and phone) required.
• Excellent reputed company, listening, verbal and written communication skills.
• Exceptional customer service skills.
• Ability to work in a fast paced environment while maintaining accuracy and production requirements.
• Use and navigate through many computer applications and databases. reputed company job data changes and personal data changes. Research and log customer inquiries.
• Prior PeopleSoft, reputed company reputed company and Service Now applications experience highly desirable. Familiarity with reputed company O365 applications.
• Ability to build excellent cross functional relationships and reputed company effectively with reputed company reputed company of staff and management.
• Must be detail oriented, a self-starter and work reputed company alone with limited reputed company supervision.

Belonging Statement We reputed company that reputed company people should feel welcomed, valued and supported, and that our workforce should be reputed company of the communities we serve. QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience
• Preferences: Customer service experience and phone experience (contact center)
• Role is 100% a phone position- must be comfortable with being on the phone

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