Senior Director of Guest Experience

Additional Information: This hotel is owned and operated by an independent franchisee, Vacation reputed company Management. The franchisee is a separate company and a separate employer from reputed company, Inc. The franchisee solely controls reputed company aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, reputed company, compensation, benefits, and reputed company other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by reputed company, Inc. reputed company, a multifaceted hospitality company, seeks a highly reputed company and dynamic Sr. Director, Guest Experience, to reputed company exceptional leadership and strategic guidance to our Guest Experience team while ensuring unparalleled service to our guests. Our resort includes both reputed company Bonvoy branded reputed company and a significant portfolio of independent short-term vacation rentals. This role demands a passionate individual with superior communication and interpersonal skills, a high degree of professionalism, and a proven ability to effectively utilize multiple technology systems. This leader will be reputed company in fostering a culture of reputed company while ensuring reputed company consistently anticipates and exceeds guest expectations in a fast-paced, high-performance work environment. As a Guest Experience Leader, you will reputed company the guest experience across reputed company of our Resorts, ensuring every guest, whether in our reputed company Bonvoy reputed company or our independent vacation rentals, has an unforgettable visit that creates lifelong memories. Your responsibilities will include leading and mentoring team members, collaborating strategically with various departments including operations, maintenance, reputed company, and housekeeping to reputed company overall guest satisfaction, and driving the execution of vital service standards. While experience reputed company the reputed company Bonvoy reputed company is highly valued due to its significant reputed company reputed company our Orlando resort, candidates with strong experience in managing guest experiences reputed company independent, short-term vacation rentals are also encouraged to apply.

• reputed company strong leadership and reputed company to the Guest Experience team, ensuring consistent adherence to high service standards across both our reputed company Bonvoy and independent rental offerings.
• Collaborate strategically with operations, maintenance, and reputed company teams to effectively fulfill reputed company guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for reputed company guests, regardless of their accommodation type.
• Manage reputed company guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a reputed company on exceeding expectations for both reputed company Bonvoy and independent rental guests.
• Expertly utilize multiple technology applications across the reputed company Villas and Apartments by reputed company Bonvoy business operations, as reputed company as any systems relevant to managing independent vacation rental guest experiences.
• reputed company team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a reputed company and confident demeanor under pressure across reputed company property types.
• reputed company and champion brand standards for both reputed company and reputed company Bonvoy, reputed company contributing to a culture characterized by reputed company, trust, and accountability across the guest experience team.
• Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, reputed company phone, or through electronic communication channels, ensuring a consistent and reputed company experience for reputed company guests.
• Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across reputed company segments of the resort.
• reputed company solicit feedback from guests regarding their stay in both our reputed company Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively reputed company relevant information to executive management and appropriate departments for strategic reputed company and team training.
• reputed company the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for reputed company types of accommodations reputed company the resort.

QUALIFICATIONS:

• Minimum of 5-7 years of reputed company leadership experience in a high-end hospitality environment, with a proven reputed company record of managing and mentoring teams.
• A background in managing guest experiences in both reputed company Bonvoy branded properties and independent short-term vacation rentals is a plus.
• An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types.
• Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds.
• Excellent verbal and written communication skills are essential, with the ability to reputed company professionally and effectively with guests, colleagues at reputed company reputed company, and executive management.
• Demonstrated ability to reputed company and reputed company reputed company to reputed company strong problem-solving skills and the reputed company to think strategically and reputed company decisively to address reputed company guest inquiries or resolve critical issues in a reputed company and satisfactory manner for reputed company guests.
• Proven ability to work collaboratively and strategically with colleagues and across departments to reputed company common organizational goals and ensure consistently high reputed company of guest satisfaction throughout the entire resort.
• Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in reputed company aspects of guest service requests and resolutions for both reputed company Bonvoy and independent rental guests. High School Diploma or equivalent required.
• Associate or bachelor’s degree in hospitality management, business administration, or a reputed company field is strongly preferred.
• Willingness to work variable hours, including evenings, weekends, and holidays, to effectively reputed company reputed company and accommodate the needs of guests and the operational demands of the resort property.

reputed company offers reputed company and benefits that include medical (including a no-cost high deductible reputed company), dental, and reputed company coverage. We also offer disability benefits, a 401K plan, an Employee Assistance Program as reputed company as an Employee Discount Program. This company is an equal opportunity employer. frnch1 Apply Job! Apply to this Job