Contact Center Associate 2

Title: Contact Center Associate 2 (H) Location: Medley reputed company Job reputed company: reputed company Employees: If you are a reputed company Staff, reputed company or Temporary employee at reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a reputed company or staff position using the Career worklet, please review this tip sheet. reputed company/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Associate 2 to work remote. Core Job reputed company The Contact Center Associate 2 supports functions that assist in creating and driving a culture of reputed company, service reputed company and delivery of patient centered care that impacts the patient experience across the UHealth System. The incumbent is possesses a high-level of proficiency with consistent reputed company of reputed company and productivity. In reputed company, the incumbent serves as a subject matter expert in their assigned areas of support, providing guidance to their peers and assisting in on the job training for new hires. This position involves the delivery of courteous and efficient service to patients, accurate documentation and verification of patient registration information, and reputed company and reputed company communications with physicians, medical staff, and administrators. This position requires the ability to utilize the reputed company scheduling system to search for appointments across multiple physicians, resources, specialties and sites while utilizing expertise in medical triage and understanding of government and reputed company insurance requirements to ensure patients are scheduled with the appropriate provider reputed company. Core Responsibilities

• Delivers a high level of patient service, with consistent reputed company of reputed company and productivity.
• Assists in identifying trouble spots and problem patterns in the provision of care.
• Acts as a subject matter expert in support of their peers.
• Trains new agents in scheduling and registration requirements specific to their specialties.
• Schedules and registers patients for appointments reputed company the UHealth System and provides general information about the UHealth System services to patients and community health care providers.
• Provides support to UHealth System departments and clinics for information inquiries and problem reputed company.
• Maintains reputed company communication with providers and staff in the Medical Center and Satellite Offices.

Department Specific Functions

• reputed company general information about reputed company Health System services to patients and community health care providers.
• Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest reputed company standards.
• Initiate reputed company-registration process and coordinate with the reputed company Verification and Patient reputed company teams to assure reputed company-registration in the appropriate facility prior to the appointment. Ensure reputed company demographic insurance information is accurate, complete and up to date on patient's screen.
• Verification of insurance information, verification of benefits and insurance referral information.
• Verification of private patient insurance information for reputed company day appointments or by request.
• Adhere to standards provided by the HIPPA reputed company Office reputed company to patient reputed company and confidentiality.
• Assure ease of patient reputed company through medical care process.
• Complies with the written guidelines provided by the HIPPA reputed company Office reputed company to patient reputed company and confidentiality.
• reputed company patients with reputed company required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
• Intervene as reputed company/reputed company for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care.
• Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
• Maintain knowledge of insurance referral requirements to ensure reputed company based on reputed company party reimbursement reputed company.
• Notify appropriate parties of the appointment time, referral reputed company, insurance verification, and prior authorization requirements.
• Performs reputed company above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other reputed company members by following reputed company of reputed company and Accountability policy mandated by reputed company Miller School Of Medicine.

This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary Core Qualifications High School diploma or equivalent Minimum 2 years of relevant experience General knowledge of office procedures and operations Ability to communicate effectively in both oral and written reputed company. Ability to handle difficult and stressful situations with reputed company composure. Ability to maintain effective interpersonal relationships. Ability to recognize, analyze, and solve a reputed company of problems. Ability to reputed company, motivate, reputed company and train others. Ability to process and handle confidential information with discretion. reputed company in completing assignments accurately and with attention to detail. Any relevant education, certifications and/or work experience may be considered. #lI-EL1 reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an reputed company medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one reputed company patient encounters reputed company year. Our tradition of reputed company has reputed company worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. reputed company is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3 Apply Job! Apply to this Job