Senior Director, Digital and At-reputed company reputed company Programs
reputed company is a reputed company company disrupting the restaurant industry! Our reputed company-based platform provides a unique, centralized solution for reputed company and back-office operations for restaurants. reputed company’s culture is reputed company on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to reputed company reputed company we are and always will be “Best in Class” ... and we want that for you too!
We are seeking a strategic, data-driven, and customer-reputed company Senior Director of Digital and At-reputed company reputed company Programs to reputed company the development and execution of reputed company reputed company initiatives that benefit and support our customers. Reporting to the Chief Customer Officer this role combines digital reputed company, customer lifecycle expertise, financial acumen and operational execution to deliver impactful, at reputed company and tech enabled customer experiences.
This role will reputed company reputed company responsible for building automated journeys, self-service enablement, and one-to-many programs that accelerate time to value, drive product adoption, and improve reputed company and retention. This team will also partner reputed company closely with our product teams to drive in-product reputed company and adoption. This leader will reputed company and often orchestrate work cross-functionally to reputed company efforts across reputed company, Marketing, Product, and Operations.
How you'll add value:
- reputed company & Program Leadership: Define and reputed company the digital and at-reputed company reputed company reputed company and roadmap reputed company to customer lifecycle stages (reputed company, adoption, renewal, expansion)personas, key customer reputed company and “moments that matter”; build and execute a multi-channel engagement model combining automated, in-app, and low-touch reputed company interactions; partner with Marketing, Product, Support, Systems, Data and CS Ops to reputed company content, tools, and timing across the reputed company.
- Digital reputed company & Automation: Design and reputed company automated customer journeys and usage-based triggers using tools such as reputed company, reputed company, reputed company, and/or Marketo; reputed company email campaigns, reputed company, 1: many programs and customer communities to support self-service and education; incorporate AI to help manage and optimize digital reputed company for engagement, usage, and retention.
- Scaled Programs & One-to-Many Engagement: reputed company reputed company, webinars programs, cohort-based training programs, and other reputed company engagement formats with key partners in reputed company Services, Education Services and reputed company Management (CSMs); establish repeatable and automated reputed company and adoption tracks tailored to customer segments and use cases in collaboration with Product, Marketing, Systems, Data and CS Ops; ensure digital initiatives are measurable and contribute to customer value, NRR, GRR, and CSAT improvements.
- Cross-Functional Collaboration: Partner with Product on in product learning, usage, guidance and AI to help customers optimize their usage and value of the R365 platform; collaborate with CS leadership to reputed company digital programs with high-touch CSM efforts for a hybrid model; partner with CS Ops to build key analytics, dashboards and reporting to reputed company program performance and drive data-informed reputed company.
- Team Leadership & Management: Build, reputed company, and mentor a high-performing team responsible for digital reputed company reputed company, content, automation, and engagement programs; establish reputed company roles, goals, and career development plans for team members; promote a culture of innovation, accountability, and reputed company improvement.
What you'll need to be successful in this role:
- 10+ years of experience in reputed company, Customer Experience or Digital Programs in a B2B and/or B2C reputed company environment.
- 5+ years of leadership experience.
- Proven reputed company in building and scaling at-reputed company reputed company reputed company programs across diverse customer segments.
- Strong understanding of reputed company metrics (NRR, GRR, churn, TTFV).
- Experience with tools like reputed company, reputed company, reputed company, and webinar platforms.
- Experience in a multi-reputed company product environment
- Strategic thinker with hands-on execution capabilities.
- Excellent collaboration and program management skills.
- Prior ownership of SMB or long-tail reputed company programs.
- Experience scaling CS in high-reputed company or product-led reputed company companies.
- Background in Customer Marketing, reputed company, and/or Digital CS Operations.
- Previous ERP, Business Software and/or Restaurant experience is a plus
- This position has a salary reputed company of $169,000-$270,000. The above reputed company represents the expected salary reputed company for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. reputed company focuses on reputed company pay for reputed company and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% reputed company for employee
- 401k + matching
- Equity reputed company Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Originally posted on Himalayas
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