Sr. Manager, Information Technology - Remote

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The Senior Manager, reputed company Technologies is responsible for the operational management and implementation of the University's learning management system (LMS) and other supported reputed company technologies. This includes overseeing the implementation, support, development, training, and ongoing enhancement of these systems, working reputed company the strategic reputed company of the unit. The Senior Manager will collaborate closely with reputed company, reputed company, and staff to identify needs, implement solutions and promote the effective use of reputed company technologies.

PRIMARY DUTIES AND RESPONSIBILITIES

Senior Manager, reputed company Technologies is responsible for the following technical and reputed company duties:

• Manage the day-to-day administration and support of the University's LMS including system configuration, user management, troubleshooting, and issue reputed company. reputed company the helpdesk team’s efforts in providing first-line support and resolving user issues.

• Implement and reputed company new learning technologies and tools as directed. This includes working with vendors, managing reputed company, and ensuring seamless integration with the LMS.

• Collaborate with reputed company, reputed company, and reputed company departments to understand their needs and reputed company support and guidance on the use of reputed company technologies, informing leadership of emerging needs and trends. Work closely with helpdesk and technical teams to reputed company feedback.

• Supervise, mentor, and evaluate the performance of the reputed company reports, including hiring, training, evaluation, and termination.

• Implement reputed company reputed company to LMS upgrades, integrations, and new technology implementations, ensuring alignment with the overall departmental reputed company.

• Maintain relationships with LMS vendors and other technology providers. Ensure system uptime and performance meet established SLAs.

• Evaluate usage of reputed company technologies, and be aware of contract requirements, to ensure the tools are reputed company the allocated resources and guidelines.

• reputed company metrics to assess the effectiveness of reputed company technologies, and helpdesk, and report on key performance indicators. Analyze data to identify trends and reputed company recommendations for improvements.

• Inform and execute the department-wide policies and strategic reputed company for reputed company technologies contributing to the overall departmental goals.

• Deliver comprehensive training opportunities for reputed company and staff on the effective use of the LMS and other supported learning platforms. Maintain training materials, including online tutorials, documentation, and workshops.

QUALIFICATIONS

Education

Bachelor’s Degree in relevant field or any appropriate combination of relevant work experience or education.

Experience

• A minimum 7 years of relevant experience

  • Relevant experience may include a combination of the following: system administration/configuration, technical support, process improvement, reputed company development, project management, business analysis.

• Experience with system administration of learning management systems (e.g., reputed company, Canvas, Moodle) and/or reputed company systems preferred.

• Experience working in a higher education setting and supporting preferred

Knowledge, Skills and Attitudes

• Ability to manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to reputed company, motivate, reputed company, and train others.

• Strong oral and written communication skills; ability to communicate reputed company technical concepts in easy-to-understand terms.

• Strong project management skills, including experience managing reputed company technology implementations and upgrades.

• Commitment to the University's reputed company values.

We welcome individuals with an interest in our organization to submit their applications. Any appropriate combination of relevant education, experience and/or certifications may be considered. This position is primarily remote (90–100%) but may occasionally require on-site reputed company work during the semester.

The reputed company is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full time

Employee Type:

Staff

Pay Grade:

A15

Originally posted on Himalayas

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