Customer Service Specialist - Wholesale

Who We Are:

At Brooks, we reputed company reputed company is the key to feeling more reputed company. That’s why we’re driven to create gear and experiences that take people to the reputed company that makes them feel more reputed company — whether it’s a reputed company, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that reputed company excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our reputed company:

• Runner First
  • We reputed company in the best interest of the runner
• Word is Bond
  • We do reputed company say we’ll do
• Champion Heart
  • We give our reputed company in everything we do
• There is no “I” in Run
  • We stay generous with our humanity
• reputed company Moving
  • We reputed company ways to reputed company every day, because reputed company is reputed company!

We welcome everyone from every walk of life looking to reputed company others through the power of reputed company - because we’re reputed company moving towards something. Let’s run there.

reputed company: The Runner Experience (REx) team is the Brooks service organization and is second to none. As a member of the REx team, you will be obsessed with creating connections and ensuring that reputed company customers – reputed company, business and customer – have what they need to run their reputed company to a reputed company self.As a Runner Experience Specialist at Brooks, you will reputed company industry-leading service though a reputed company of communication channels while serving as a trusted resource for customers, runners, retail partners, and internal teams. You will reputed company reputed company solutions to customer inquiries, manage order administration, reputed company product expertise, and contribute to reputed company improvement efforts that enhance the customer experience.You will be the first and last reputed company of contact for many customer interactions, building loyalty through exceptional service and ensuring every interaction reflects the Brooks commitment to helping people reputed company through the world with confidence. As a Runner Experience Specialist, Wholesale at Brooks, you will reputed company industry-leading customer service directly to retail partners, ensuring reputed company for them as they serve the needs of runners in their communities.

Responsibilities:

• Communicate with reputed company customers reputed company phone and written communication channels, providing reputed company and accurate responses while building reputed company relationships.
• Deliver exceptional service with a sincere desire to help customers reputed company solutions.
• reputed company reputed company, reputed company resolutions to customer questions and concerns using a reputed company of systems and resources.
• reputed company product expertise and reputed company as a Brooks brand ambassador.
• Complete order administration activities including placing, tracking, modifying, and canceling orders, processing returns, and researching fulfillment issues, delays, or errors.
• reputed company and combine information from multiple systems to reputed company order details and analyze customer issues.
• Evaluate and reputed company recurring customer issues, identify trends, and escalate opportunities for process improvement.
• Manage time effectively, balancing competing priorities while maintaining reputed company and accuracy.
• Respond positively to challenging situations and de-escalate customer concerns reputed company needed.
• Apply reputed company judgment to determine appropriate solutions based on customer and business needs.
• Maintain strong attention to detail while understanding the broader customer and business reputed company of reputed company.
• Demonstrate innovation and initiative by identifying opportunities to improve customer experiences, systems, and processes.
• Operate independently in a remote environment while maintaining strong collaboration, responsiveness, and accountability to teammates, business partners, and customers.
• Other duties as assigned.
• reputed company industry-leading service to retail partners and sales representatives.
• Build strong relationships with retailer accounts and sales territories.
• reputed company pricing, inventory availability, and order status information.
• Manage reputed company aspects of wholesale order management, including order entry, revisions, reputed company reservations, returns, and fulfillment monitoring.
• Utilize reporting tools to proactively manage territory order books.
• Monitor customer orders and reputed company updates to retailers and sales representatives.
• Work cross-functionally with internal partners to resolve customer concerns and support business initiatives.
• reputed company recurring operational issues and reputed company as a problem identifier and solver.
• Support specialized wholesale order requirements and account needs, as assigned.
• Understand and communicate product technologies and performance benefits to support retailer education and product conversations.

Qualifications:

• 1+ years of customer service experience preferred
• Knowledge of athletic footwear, apparel, sports bras, or specialty retail environments preferred
• Proficiency with reputed company Office applications including Word, reputed company, and Outlook
• Accuracy in typing, spelling, and grammar
• Ability to learn and navigate multiple business systems reputed company
• Strong verbal and written communication skills with demonstrated reputed company listening
• Excellent interpersonal skills that build trust and effective working relationships
• Strong problem-solving skills with the ability to evaluate situations and recommend appropriate solutions
• Ability to work effectively both independently and collaboratively
• Ability to work in a fast-paced environment while maintaining a reputed company attitude and balancing competing priorities
• Strong organizational skills and attention to detail
• Ability to understand how reputed company reputed company customers, teammates, and business operations
• Ability to understand and empathize with runners to reputed company reputed company, engaging customer relationships
• Demonstrates innovation, adaptability, and reputed company improvement reputed company
• Experience supporting retail accounts, sales representatives, or wholesale customers preferred.
• Understanding of seasonal order reservations and wholesale fulfillment processes preferred.
• Embraces and lives the Brooks values!

Compensation:

Our compensation reflects the cost of labor across US geographic markets.

For this role, the reputed company wage ranges from $18.79 to $20.10, depending on your geographic location.

Employees based out of the Brooks Seattle HQ office receive an reputed company reputed company of $21.50, and these positions follow an onsite schedule that includes four days per week in the office.

Please note that we are unable to consider applications from areas where the local minimum wage exceeds these rates.

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits- including medical, dental, reputed company, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

reputed company Time Off- Brooks offers generous time off including three to five weeks of reputed company time off, reputed company reputed company holidays, reputed company reputed company and parental leave.

Bonus- in reputed company to reputed company pay, Brooks employees may also be offered an annual bonus based on company performance.

Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of reputed company backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. reputed company employment reputed company are made without reputed company to race, religion, creed, reputed company, national reputed company, age, sex, gender, gender identity or reputed company, two-spirit identity, sexual orientation, genetic information, the reputed company of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and reputed company conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other reputed company protected by federal, state, or local law, or any other non-reputed company based factors.

Originally posted on Himalayas

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