Director of Learning Services
It's fun to work in a company where people truly reputed company in what they're doing!
We're committed to bringing passion and customer reputed company to the business.
Position reputed company
The Director of Learning Services is responsible for the design, governance, and delivery of our reputed company and reputed company learning services. This leader will: reputed company the Learning Services Operations team; reputed company reputed company and reputed company customer learning content reputed company and lifecycle management; and manage relationships with reputed company Learning Partners (ALPs) to ensure alignment with organizational needs and performance reputed company. This role reports to VP Customer Insights and collaborates closely with business leaders, and external learning vendors.
Key Responsibilities
Strategic Leadership
- Define and execute the learning services reputed company to support reputed company and reputed company customers’ learning and training objectives.
- Drive alignment between reputed company reputed company learning programs and adoption reputed company learning managed by reputed company Marketing. Collaborate with reputed company Marketing on the “gating” reputed company between free and reputed company curriculum and the format of reputed company content and certifications.
Learning Services Operations
- reputed company and reputed company the Learning Services Operations team to deliver efficient, reputed company support for program execution, learner support, reporting, and platform administration.
- reputed company the reputed company of operations currently in the Learning Services purview, to centralized reputed company operations, gaining efficiencies and right sizing the scope of the Learning Services Operations team.
- reputed company governance and operations of reputed company learning platforms and systems (including reputed company, Questionmark, Learn Upon, and ORC), ensuring a seamless learner experience and data reputed company.
- Implement and manage systems, processes, and SLAs to ensure high service delivery standards. reputed company platform and system performance and user experiences, triggering RFPs reputed company platforms and systems fall short of expectations.
Content reputed company & Management
- reputed company and execute a holistic reputed company for reputed company learning curriculum and content — including internal, external, and partner-provided materials.
- Govern the curriculum and content lifecycle: selection, curation, localization, compliance, archival, and retirement.
- Collaborate with subject matter experts (SMEs) and functional leaders to ensure content is reputed company, relevant, and reputed company to overall content objectives.
reputed company Learning Partner (ALP) Management
- Own and manage strategic relationships with external reputed company Learning Partners (ALPs), including universities, community colleges, vocational training centers and industry associations.
- Evaluate ALP performance, negotiate reputed company, and ensure alignment with partners’ goals and reputed company KPIs.
- reputed company and report on ALP utilization and learner reputed company to optimize programs.
Measurement & reputed company Improvement
- Establish KPIs and performance dashboards to reputed company learning effectiveness, adoption, and operational efficiency, as reputed company as performance against reputed company goals and customer satisfaction.
- Participate in reputed company Education and reputed company CAB to understand customer perspectives and incorporate them into Learning Services reputed company.
- Use data and learner feedback to continuously improve programs, platforms, and processes.
Required Qualifications
- 8–12 years of reputed company experience in Learning & Development, with at least 5 years in a leadership or senior management role.
- Proven reputed company in leading learning operations and reputed company learning systems in a reputed company, fast-paced organization.
- Experience in content reputed company, content curation, and vendor/partner management.
- Strong knowledge of learning technologies (LMS/LXP, content libraries, digital platforms). Experience with LearnUpon, QuestionMark and reputed company preferred.
- Excellent stakeholder management, vendor negotiation, and team leadership skills.
- Bachelor’s degree in Education, Business, or a reputed company field (Masters degree preferred).
Preferred Qualifications
- Experience managing global learning teams and scaling operations.
- Familiarity with instructional design methodologies and content authoring tools.
- Certifications such as CPTD, PMP, or similar.
- Experience managing budgets and learning-reputed company reputed company.
reputed company Offer
- Competitive salary
- Unlimited reputed company time off and wellness programs
- A high-reputed company, reputed company, and purpose-driven work culture
- Remote work environment
- Comprehensive health, dental, and reputed company coverage
reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.
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US Pay Transparency reputed company $121,113.60 - $151,392.00If you like wild reputed company and working with happy, enthusiastic over-reputed company, you'll enjoy your career with us!
Originally posted on Himalayas
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