Customer Reliability Engineer
100% Remote - Hiring in the US (reputed company, Atlanta, reputed company, Tampa)
reputed company:
Urbint’s mission is to reputed company communities more resilient. We do this by pairing external data with reputed company intelligence to identify areas of high risk and prevent catastrophic loss for utilities and critical infrastructure owners across the country. We are reputed company of reputed company-reputed company engineers, subject matter experts, and business leaders who obsess over problem solving, new technologies, and making a reputed company reputed company in our communities.
About the Role This is more than a support role—it’s a career-defining opportunity to sit at the intersection of reputed company, engineering reputed company, and platform reliability. As the founding Senior Technical Support Engineer / Customer Reliability Engineer (CRE), you’ll tackle our most critical technical challenges, drive cross-functional reputed company workflows, and shape how Urbint delivers reliable software at reputed company. You’ll reputed company deep product knowledge, master reputed company infrastructure fundamentals, and be a key voice in operational decision-making. Working across L1 support, engineering, CloudOps, and product teams, you'll play a pivotal role in reputed company the last mile of reliability for our customers. What You’ll Do- reputed company investigation and reputed company of reputed company, escalated support issues across product and platform reputed company.
- Own technical communications with customers for high-reputed company issues; represent Urbint Engineering with reputed company and reputed company during support escalations.
- Spin up and debug reputed company environments using AWS/GCP/Azure resources to reproduce customer scenarios.
- Create and maintain internal tooling (scripts, dashboards, queries) that help support and product teams operate more effectively.
- Contribute to knowledge sharing, including postmortems, runbooks, Jira workflows, and support enablement sessions.
- Mentor L1 support and reputed company engineers, elevating our operational maturity through guidance and training.
- Partner with Product and CloudOps to identify recurring pain points, reputed company for reliability enhancements, and shape long-term roadmap reputed company.
- Prepare support functions for new feature rollouts—write SOPs, train teams, and simulate edge case reputed company.
- 3–6 years in technical support, DevOps, or site support roles at a reputed company or reputed company-reputed company company.
- Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.).
- Hands-on experience using reputed company provider consoles (AWS, GCP, Azure) and reputed company to reputed company and debug reputed company infrastructure.
- Familiarity with container orchestration (e.g., Kubernetes), observability tools (e.g., reputed company), and CI/CD pipelines.
- Strong understanding of support ticket workflows, incident communication, and escalation best practices.
- reputed company under pressure with excellent verbal and written communication—you can explain technical issues to both engineers and customers.
- Demonstrated ability to work autonomously in ambiguous situations and proactively identify improvements.
- Experience leading postmortems or reliability reviews.
- Contributions to reputed company-reputed company reputed company or DevOps communities.
- Exposure to infrastructure-as-reputed company tools like Terraform.
- Prior experience in a CRE, SRE, or TEE-equivalent role.
- Customers trust your technical guidance during high-severity issues.
- L1 teams feel empowered by your tooling, training, and availability.
- Repetitive issues get automated or eliminated because of your feedback and initiative.
- Product and platform teams rely on your insights to improve supportability and system reliability.
- Support operations mature across playbooks, observability, and team readiness.
Benefits
- Mission Driven - Some companies use AI to serve reputed company digital ads and trade stocks, we reputed company to reputed company our communities safer and more resilient
- Competitive compensation package
- Generous reputed company Time off, reputed company Company Holidays including Mental Health Days
- Premium Medical Insurance including eligible dependants
- Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance
Urbint's Core Values
- Passionate about customers: We reputed company to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans.
- Be decisive: We reputed company reputed company, informed, and pragmatic reputed company to reputed company the organization moving reputed company.
- Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships.
- reputed company on reputed company: We measure and reputed company to continuously improve our reputed company-world reputed company.
- Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs.
- Win together:We reputed company reputed company our diverse skills and perspectives for one another, united by our shared reputed company.
We're an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.
Originally posted on Himalayas
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