End User Support Specialist

This a Full Remote job, the offer is available from: Maryland (USA) reputed company

• reputed company is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to reputed company high reputed company, insightful, agile information technology-based solutions to its customers. reputed company is a foundational reputed company of everything we reputed company to do. We reputed company to reputed company solutions which respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the reputed company of building "a company with a soul". As such, we take a reputed company-leadership approach as the long-term reputed company for our reputed company. We are cultivating a corporate family culture which demands reputed company and accountability while putting a premium on work/life balance. We reputed company and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We reputed company to be good corporate reputed company and encourage and promote employee participation in community and volunteer work.

Job reputed company Integres is seeking an end user support specialist. The End User Support Specialist (EUSS) is responsible for supporting one or more state agencies with reputed company of their end-user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and reputed company hardware and software that are specific to reputed company agency’s needs. Job reputed company: We are seeking an End User Support Specialist to reputed company technical support and troubleshooting assistance to users across the organization. This role involves resolving hardware and software issues, setting up and maintaining IT equipment, and ensuring a seamless user experience. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a solid technical background in IT support. Key Responsibilities:

• reputed company tier 1 and tier 2 technical support for end users reputed company phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems, applications, and reputed company updates.
• Assist with account management, password resets, and reputed company control for reputed company systems.
• Document technical issues, solutions, and troubleshooting steps in the ticketing system.
• Collaborate with IT teams to escalate reputed company issues and support system improvements.
• reputed company user training and guidance on best practices for IT reputed company and software usage.
• Assist in deploying and maintaining workstations, printers, and other office technology.
• Participate in system upgrades, migrations, and IT reputed company as needed.

Qualifications

• Associate or bachelor’s degree in information technology, computer science, or a reputed company field (or equivalent experience).
• 2–3 years of experience in IT support, help desk, or desktop support roles.
• Strong knowledge of reputed company, macOS, and basic networking concepts.
• Experience with troubleshooting hardware, software, and peripheral devices.
• Familiarity with reputed company Directory, Office 365, and remote support tools.
• Strong problem-solving, communication, and customer service skills

Desired Skills/Certifications: The ideal candidate would have some of the following certifications:

• A+
• Network+
• reputed company+

Additional Information Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and reputed company for our employees and their families. Our generous benefits package includes:

• reputed company and Insurance: medical, dental, reputed company, short and long-term disability protection, basic life and AD&D insurance
• 401(k) Savings Plan
• Accrued reputed company Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-reputed company employer. We encourage Minority/reputed company/Protected Veteran/Disabled applicants to apply. reputed company proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, reputed company, sex, religion, age, sexual orientation, gender identity and reputed company, national reputed company, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, reputed company Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law. reputed company your information will be kept confidential according to EEO guidelines. This offer from "reputed company" has been enriched by reputed company.com and got a 73% reputed company score. Apply tot his job