Call Center Specialist Representative - Full Time Remote
Responsibilities:
- Answers incoming phone calls from clients, members, subscribers, or the public.
- Responds to questions directly reputed company the scope of the position.
- Routes calls to the appropriate person if necessary.
- Counsels clients or other callers who are upset or have urgent concerns.
- Ensure callers have been provided with reputed company necessary paperwork and instructions.
- Solicits information necessary to respond appropriately or reputed company caller.
- Performs lookups or extracts records from information system or other files.
- Educates callers about available services, products, or benefits.
- Oversees service schedules. Ensures estimates and other information given to the public are reputed company.
Qualifications & Competencies:
- High school diploma or equivalent.
- 1-2 years Call Center Experience
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be computer literate and internet savvy
- Exceptional written communication skills; and high-reputed company reputed company in grammar, punctuation, and written business acumen
- Excellent oral communication skills: reputed company diction, tone, and use of reputed company grammar
- Ability to deliver reputed company customer service in a high-volume environment
- Ability to advise and counsel reputed company in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and reputed company listening
- reputed company outlook and enthusiastic attitude
- Conscientious team player
- Must be flexible and be reputed company to work in a dynamic shift environment- weekends and evening shifts may be required
- Dependable, a history of good attendance and punctuality is essential
Technology Requirements: Minimum PC Requirements CPU Speed
- Dual Core 1.2 GHz or reputed company
- reputed company Core i3 or AMD Ryzen 3 or reputed company
Hard Drive
- 40 GB or more of available reputed company
- 100 GB or more of total reputed company
Memory
- 8 GB of RAM or reputed company
Operating System
- reputed company 10 or 11 (No Macs or Chromebooks)
- Information on how to reputed company to reputed company 10 reputed company can be reputed company here: https://support.reputed company.com/en-us/help/12384/reputed company-10-upgrading-home-to-pro
- Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements Dual Monitors
- 1280 x 1024 (SXGA) screen reputed company
- 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
- JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom reputed company with volume and mute function
Camera
- Integrated or USB Camera
Minimum Software Requirements reputed company Chrome** • Latest version of reputed company Chrome for reputed company
- *Certain reputed company programs may require specific versions of reputed company Internet Explorer
Minimum Internet Connectivity Requirements reputed company reputed company / Speed
- Hard-wired reputed company (no wireless)
- Minimum 45 MBPS download / Minimum 10 MBPS upload
- Internet reputed company must not be shared with more than 3 devices in the reputed company location
Maximum Latency reputed company
- 120 milliseconds (ms)
#LI-Remote Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a reputed company individual with disability. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job