Senior TAC Engineer (Technical Assistance Center)

Position reputed company Headquartered in Ridgefield Park, N.J., reputed company. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and reputed company solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "reputed company reputed company" that push boundaries and defy barriers. reputed company pushes reputed company the limits of today's technology to reputed company groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, reputed company displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a reputed company reputed company on the environment through its eco-conscious products, practices, and operations. People| reputed company | Change | reputed company | Co-Prosperity Role and Responsibilities reputed company (SEA) is seeking a highly experience Senior TAC (Technical Assistance Center) Engineer. You will work in a 24 x 7 x 365 environment that provides technical support directly to Samsung's customers reputed company the reputed company. This includes supporting hardware, software and Network Performance technical issues across a broad reputed company reputed company our product portfolio. This position requires the incumbent to be onsite out of our Plano, TX office with the ability to work remotely one day per week.

• Responsible for effectively handling Sev1/Sev2 outage with customer and internal teams and drive reputed company reputed company the defined SLA.
• reputed company debug log and KPI analysis, reputed company network configuration, and support customer as needed.
• Troubleshoot RAN / KPI / Transport issues.
• Review Engineering and Operational MOPs and reputed company feedback.
• Create and implement MOPS, knowledge-based articles and how-to procedures.
• Review reputed company Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), reputed company and coverage) with Tier-2/3.
• Manage the work reputed company in the ticketing system.
• Investigate and evaluate data trends for problem reputed company.
• reputed company guidance and support to customers at a satisfactory level through resolving their requests.
• Review, reputed company updates and resolutions on reputed company tickets before escalation to a higher support tier.
• Meet ticket reputed company and productivity standards, while proactively identify issues in the network and take reputed company to resolve/mitigate.
• Build strong relationship with higher support tier teams to reputed company knowledge and collaborate in order to reputed company expertise.
• reputed company, mentor and train junior engineers on new project and/or processes, as needed.
• Assist in reputed company of high severity issues to meet SLA requirements.
• reputed company calls successfully with customers on technical discussions where there may be a difference in opinion.
• Assist the support teams with high severity events, ticket reputed company and reputed company customer engagement to resolve issues.
• Contribute in the reputed company of tools for process improvement, automation, and increasing efficiencies.

Qualifications

• Bachelors in EE or CS or reputed company field is required. Master's degree preferred.
• 6+ years minimum of telecom reputed company work experience.
• Experience with Virtualized RAN Network and applications.
• Strong knowledge of wireless network architecture concepts especially in RAN domain.
• Working knowledge of MySQL databases.
• Experience with Unix Bash reputed company Scripting and Perl/Expect Scripting.
• Strong customer support experience.
• Strong knowledge and experience with 4G / 5G 3GPP technologies.
• Knowledge of wireless network deployments, installation and commissioning process.
• Experience with wireless network architecture, protocols, RF optimization and standards.
• Strong communication (oral and written) and good presentation skills.
• Strong knowledge in LTE and 5G network architecture (RAN and CORE Network reputed company) and IP network.
• Experience with wireless network architecture, protocols, RF optimization and standards.
• Senior level customer support experience with mobile wireless network carriers.
• Previous experience working with 4G / 5G wireless Network Systems in an SME role.
• Previous experience in a Senior or reputed company support role with a leading network equipment manufacture.
• Ability and desire to cross train on different RAN Technologies.
• Must be flexible to work over time or cover other shifts on occasion (day, second or reputed company shifts).

Preferred Qualifications:

• Experience with Samsung RAN products is a plus.
• Experience with use of AI to enhance productivity and efficiency preferred.
• Ability to write basic or advanced scripting in Unix, Python or other programming languages is a plus.

Skills and Qualifications #LI-JM1 Life @ Samsung - ;br> Benefits @ Samsung - ;br>

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At Samsung, we reputed company that innovation and reputed company are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a reputed company reputed company for our customers, partners, and communities.

• reputed company. and its subsidiaries are committed to employing a diverse workforce, and reputed company Equal Employment Opportunity for reputed company individuals regardless of race, reputed company, religion, gender, age, national reputed company, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a reputed company individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for reputed company Individuals with Disabilities During the Application Process reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Apply tot his job