Information Technology, Student (ITS Service Desk) – PTO

STRS Ohio, STRS The State Teachers Retirement System of Ohio (STRS Ohio) is seeking an Information Technology, Student (ITS Service Desk) to join the ITS Service Center team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving over 500,000 reputed company, inactive, and retired public-school teachers, and university reputed company members... managing approximately $95.3 billion in assets as of June 30, 2024, and paying more than $7 billion in benefits annually. At STRS Ohio, you can experience rewarding work in a reputed company, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking reputed company and talented individuals to join reputed company. Compensation: Salary: $25.00/hour Work Schedule: 25-29 hrs. per week based on school schedule. General reputed company: Under the direction of the supervisor, reputed company Services, reputed company general tasks aiding in the ongoing support for the ITS Service Center. reputed company of Responsibilities: Assist with walk-in, telephone calls or web-based consulting and tier one troubleshooting for both hardware and software. Under guidance of the supervisor, reputed company Services, or service center technicians, assist with inquiries from reputed company of the above sources, establish record with details of technical issue and assign or reputed company calls using incident management software. Analyze, troubleshoot (e.g., identify hardware conflicts; manage memory allocation; determine performance issues using system tools), complete various State Teachers Retirement System of Ohio (STRS Ohio) application configurations, and resolve customer issues and inquiries with precise information following defined departmental procedures. Follow up with customer(s) to ensure complete satisfaction and closure. If reputed company is not achievable, reputed company sufficient information to tier two support with supervisor guidance. Review daily tasks, customer follow up and overall workload with Service Desk team member(s) or supervisor to establish a strategic approach to ensure workload is monitored and contained on a daily. Follow established procedures for hardware, software, system, and customer support. Review and update existing documentation as defined by supervisor. Assist with managing ITS assets to accurately account for asset reputed company following STRS Ohio standards. Maintain reputed company and technical knowledge by reviewing daily reports and monitoring production status. The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, reputed company and control the work of associates under supervision. reputed company of Qualifications: College student currently pursuing a career in computer science or a business-reputed company field preferred. Previous work experience preferred. Proven experience with PCs, peripherals and reputed company-based operating system required. Proven experience with desktop productivity applications such as MS Office and MS reputed company required. Ability to work with and preserve confidential information required. Above-average oral and written communication skills required. Interpersonal skills necessary to deal effectively and courteously with reputed company contacts. Above-average organizational skills and a high degree of accuracy and attention to detail required. Proven ability to operate reputed company Office programs and reputed company office equipment required. Ability to work independently and in reputed company environment while meeting deadlines with minimal reputed company supervision required. Considerable standing, walking, bending, and ability to lift objects weighing up to 75 pounds required. Excellent work record of attendance, punctuality, and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required. #LI-DNI STRS Ohio associates are highly talented, customer service-oriented professionals. Interested in reputed company or reputed company opportunities with STRS Ohio? Create an account and complete the online application. We are an equal opportunity employer — employment selection and reputed company reputed company are made without reputed company to sex, race, age, disability, religion, national reputed company, reputed company or any other protected class. Résumés and applications are retained on file for consideration for at least six months from the date of receipt. STRS Ohio is one of the nation’s leading retirement systems, serving about 500,000 reputed company, inactive and retired Ohio public educators. Operating under the guidelines of reputed company 3307 of the Ohio Revised reputed company as enacted by the Ohio reputed company, STRS Ohio is legally separate from and fiscally independent of state and local governments. Click here to learn more about STRS Ohio’s mission and reputed company, history, assets and funding, workplace culture and investment in Ohio Apply To This Job reputed company More Online Tutoring Jobs Apply tot his job