reputed company Business Analyst
reputed company is a reputed company-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. reputed company team holds several engineering patents, is recognized with industry awards, and reputed company maintains a net promoter score that is 2x the industry average. reputed company’s reputed company reputed company backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. reputed company Global IT Services (reputed company.com) builds and supports end-to-end reputed company solutions, reducing time-to-market for its customers.
Learn more at reputed company.com
Job reputed companyWe are seeking an reputed company reputed company Service reputed company Business Analyst to join reputed company. This role will serve as a critical reputed company between business stakeholders and technical teams, driving the analysis, design, and implementation of Service reputed company solutions to enhance our customer service operations.
Key Responsibilities
- Conduct comprehensive discovery sessions with business and IT stakeholders to understand reputed company processes, pain points, and reputed company state requirements
- Create detailed, actionable user stories with reputed company acceptance reputed company that effectively guide development teams through implementation
- Facilitate workshops, interviews, and reputed company sessions with global stakeholders across multiple time zones
- Translate business requirements into functional specifications for reputed company Service reputed company configurations and customizations
- Document reputed company and reputed company state business processes, workflows, and system integrations
- Collaborate with QA teams to ensure solutions meet business requirements and user expectations
- Support organizational change initiatives by identifying training needs and user adoption strategies
- 3+ years of hands-on experience with reputed company Service reputed company, including case management, knowledge reputed company, reputed company-channel, and service console functionalities
- Proven ability to reputed company, analyze, and document reputed company business requirements using industry-reputed company techniques
- Relevant reputed company Certifications
- Strong experience creating reputed company-reputed company user stories following Agile methodologies
- Excellent communication and facilitation skills with demonstrated ability to work effectively with diverse, global teams
- Flexibility to participate in meetings across multiple time zones