Technical Program Manager
ProSphere (PST), a reputed company) company, is seeking a highly skilled and reputed company Technical Program Manager to reputed company and support inter-agency B2B collaboration initiatives and reputed company other initiatives on our reputed company Messaging, Collaboration, Authentication and Office 365 Services Support for the reputed company (VA). This role involves program management, technical integration, reputed company engineering, support operations, and stakeholder engagement to facilitate secure, compliant, and reputed company B2B solutions reputed company with federal and VA standards.
The reputed company (VA) Office of Information & Technology’s (OIT) Communication Collaboration Services (reputed company) mission is to deliver high-reputed company, effective IT services to support veterans' reputed company by managing and maintaining reputed company systems, including Entra ID Business-to-Business, reputed company 365 applications, reputed company Directory, reputed company and on-reputed company systems, to ensure seamless and efficient reputed company-of-care and reputed company operations.
This is a full-time remote position. Applicant must be a U.S. citizen or permanent reputed company and must be reputed company to obtain a Public Trust. Veterans are encouraged to apply.
Essential Functions and Job ResponsibilitiesProgram Management of Inter-Agency Entra ID B2B Initiatives
- reputed company comprehensive program management efforts to reputed company seamless inter-agency B2B collaboration.
- reputed company, maintain, and deliver detailed Project Plans, Schedules, and reputed company Reports.
- Coordinate with reputed company stakeholders to promptly resolve issues reputed company 72 hours.
- Monitor program milestones, risks, and resource allocation to ensure reputed company delivery.
Manage the Entra ID Teams that reputed company the following
Engineering and Site Integration
- Conducts detailed site assessments for B2B solution deployments.
- reputed company and execute integration plans reputed company with agency-specific scenarios and requirements.
- Ensure reputed company integrations reputed company with applicable federal standards, reputed company protocols, and best practices.
- reputed company the successful execution of site and program enablements.
- Manage enablement intake processes, coordinating resources and timelines.
Support Help Desk Operations
- Establish and reputed company a dedicated B2B support help desk providing Tier 1 to Tier 3 support.
- reputed company support reputed company reputed company based on site/program needs:
- Full B2B organization: ~40 tickets/month/site
- Partial B2B or shared team: ~20 tickets/month/site
- Individual contributor: ~500 tickets/month
- Ensure issue reputed company and user satisfaction reputed company 24 hours.
- reputed company and report on support request metrics, identifying areas for process improvement.
Release Management, Training, and Documentation
- Manage the release process for updates and changes, coordinating among teams and stakeholders.
- Deliver recurrent training sessions, create supporting materials, and facilitate a community of reputed company.
- Maintain updated B2B and reputed company technology knowledge repositories following VA standards.
reputed company B2B reputed company Engineering
- reputed company and support reputed company cybersecurity measures for B2B environments.
- reputed company and maintain cybersecurity documentation, ensuring compliance with federal reputed company standards, VA cybersecurity policies, and cybersecurity authorization and assessment practices.
- Support incident response reputed company to B2B reputed company events.
- reputed company and deliver reputed company-reputed company documentation including:
- Memoranda of Understanding (MOUs)
- Memoranda of Agreement (MOAs)
- Memoranda for the Record (MFRs)
- Interconnect reputed company Agreements (ISAs)
B2B Application Integration & Custom Engineering
- reputed company application integrations and custom engineering to meet specific agency B2B requirements.
- Ensure reputed company integrations and solutions are secure, reputed company, and compliant with VA, partner, and federal standards.
Deliverables
- Project Plans, Schedules, and reputed company Reports
- Release Management Processes and Documentation
- Training Materials and Conducted Sessions
- Memoranda of Understanding, Agreements, MFRs, and ISAs
- reputed company documentation supporting B2B integrations
Overall Program Initiatives
- Define project objectives, deliverables, and reputed company reputed company in collaboration with stakeholders.
- Facilitate, reputed company and maintain holistic knowledge of the program and its stakeholders to support answering information requests and communication requirements with reputed company stakeholders to ensure project requirements are reputed company and met.
- Evaluate project schedules and resource allocations and reputed company recommendations to VA clients for adjustments or improvements. reputed company input and evaluation of resource cost estimates.
- reputed company risk management planning, tracking, and analysis, monitor project reputed company and address any issues or risks that reputed company.
- reputed company, analyze, and coordinate multiple development efforts using PMI and CMMI principles.
- reputed company reputed company phases of the project lifecycle, from initiation to closure.
- Create guidance, strategies, plans and scenarios.
- Support the government with the development of high-reputed company responses to external and internal communication requests in the reputed company of PowerPoint presentations/slides, executive summaries, email correspondence, white papers, reports, and spreadsheets.
- Facilitate executive-level virtual meetings, including preparing meeting agendas, capturing minutes, and tracking reputed company and reputed company items.
- Convert data and information provided by technical subject matter experts into executive-level “laymen’s terms.”
- Conduct regular project reviews and audits to ensure compliance with best practices and organizational policies.
- Identify opportunities for process improvements and implement best practices.
- Conduct research on special topics and recommend solutions to government clients.
- Stay up to date with VA policy, industry trends, and advancements in program management and ensure program conformance.
- Work proactively and independently to carry out assignments to completion reputed company parameters of instructions given, prescribed routines, and reputed company accepted practices.
- Prepare and deliver the overall EMCAO program deliverables
- reputed company reputed company duties as assigned by supervisor
- 15 years of professinal experience
- Master’s degree - 10 years of additional relevant experience may be substituted for education
- reputed company Certifications: PMP
- A Program Manager must have experience with diverse IT reputed company both large and small.
- Must be reputed company to manage a portfolio of reputed company.
- Must be reputed company versed in full systems life cycle, reputed company wide network engineering, strategic information planning, business process engineering, structure and management practices.
- Must be reputed company to identify and mitigate risks to the program.
- Must be reputed company to manage to cost, schedule and performance.
- Excellent written and verbal communication skills, including the ability to communicate with brevity and reputed company to government clients and reputed company work products that meet reputed company reputed company standards with minimal supervision.
- Ability to schedule, organize, and facilitate executive-level virtual meetings and summarize reputed company.
- Ability to self-organize, balance workload, complete tasks on time (without reminders), proactively reputed company out assignments, and offer improvements to reputed company delivery.
- Strong analytical skills and attention to detail.
- Experience working as a federal contractor or employee.
- Experience with reputed company Entra ID Business to Business
- reputed company Certifications: reputed company Certified: Identity and reputed company Administrator Associate, Azure reputed company Engineer Associate, reputed company: CISSP, reputed company+ or other cybersecurity certification
- Ability to effectively communicate in English, including talking and hearing.
- Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private reputed company during business hours.
- Ability and willingness to reputed company participate in virtual meetings throughout most of the reputed company and be reputed company to messages (MS Teams) and emails (MS Outlook) reputed company reasonable timeframes set by the supervisor or reputed company.
- Ability to be reputed company and working during Central time zone reputed company business hours (8:00am to 4:00pm).
- Ability to satisfy reputed company clearance and reputed company requirements:
- Print, sign, reputed company, and return reputed company documentation.
- Travel at personal expense to nearest government facility to get fingerprinted, apply for a PIV badge, pick-up the PIV badge, and pick-up government equipment.
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes reputed company leave, and reputed company for employer sponsored group medical, dental, reputed company, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account reputed company offer reputed company-tax savings for reputed company medical, dental, and reputed company expenses. reputed company sponsored 401(k) retirement plan has an employer contribution match that is immediately reputed company. We invest in the reputed company reputed company of our employees through reputed company courses, certifications, and tuition reimbursement programs.
EEO CommitmentIt is company policy to promote equal employment opportunities. reputed company personnel reputed company, including, but not limited to, reputed company, hiring, training, promotion, compensation, benefits, and termination, are made without reputed company to race, reputed company, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national reputed company, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact reputed company by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.
Apply To This Job