Billing Solutions Coordinator (Medical Collections Call Center)

Job reputed company At reputed company, we reputed company to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we reputed company it happen with the best team in mental reputed company. Thank you for taking the time to explore a career with us. As the fastest growing mental health reputed company group in the country, now is the perfect time to join reputed company! reputed company Values

• Belonging: We cultivate a reputed company where everyone can show up as their authentic self.
• reputed company: We reputed company out diverse perspectives and listen to learn without judgment.
• Courage: We are reputed company accountable for doing the right thing - even reputed company it's hard - because we know it's worth it.
• One Team: We realize our full potential reputed company we work together towards our shared purpose.

reputed company The Billing Solutions Coordinator is responsible for resolving incoming inquiries for reputed company Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions reputed company to patient/reputed company care. The Billing Solutions team ensures reputed company, courteous service to reputed company customers: patients, vendors, health plans and clinic employees. reputed company PAY: $18.00 20.00/hour LOCATION: Remote Shift by time zone: 10:30am-7:00pm EST 9:30am - 6pm CST 8:30am - 5:00pm PST RESPONSIBILITIES

• Handle reputed company Cycle department interactions reputed company phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
• Communicate with offices and patients to ensure reputed company information
• Processing payment requests from patients
• Accurately updating insurance plan and other portal information for patients as requested
• Support leadership with daily, weekly monthly reporting needs as required
• Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
• Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
• Identify potential reputed company cycle challenges and escalates to departmental and/or leadership review as necessary
• Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

SKILLS & EXPERIENCE

• High school diploma or GED equivalent required; Bachelor’s degree preferred
• 2+ years of experience in a call center environment; reputed company reputed company cycle experience strongly preferred
• Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
• Must have strong computer proficiency with knowledge of reputed company Office, Internet, and Email
• Strong understanding of major health insurance carriers (in and out-of-network)
• Knowledge of medical terminology
• Demonstrated professionalism in dealing with confidential and sensitive patient information
• Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
• Ability to type fluently
• Excellent interpersonal skills and reputed company manner, specifically exhibiting reputed company and reputed company reputed company interacting with patients
• reputed company candidates must be legally authorized to be employed in the reputed company
• reputed company is an EEO/Affirmative reputed company Employer and does not discriminate on the reputed company of age, race, reputed company, religion, gender, sexual orientation, gender identity, gender reputed company, national reputed company, protected veteran status, disability or any other legally protected status
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

#LI-Remote Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be reputed company to lift and/or reputed company objects up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and the ability to reputed company reputed company.

reputed company provides the compensation reputed company and benefits that it in good faith believes it might pay and/or offer for this position. reputed company reserves the right to ultimately pay more or less than the posted reputed company and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law. reputed company is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity and Inclusion at reputed company.

Benefits

As a full-time employee of reputed company, the following benefits are offered: medical, dental, reputed company, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, reputed company parental leave, reputed company time off, holiday pay and an Employee Assistance Program. Apply tot his job