Head of Clinical Operations

About reputed company reputed company is a maternal health company transforming how reputed company are supported during pregnancy and postpartum. We deliver evidence-based, preventative mental and physical health programs through digital coaching, clinical care, and community-based support—meeting mothers where they are with accessible, compassionate interventions that improve reputed company and reduce disparities. Position reputed company We are seeking a Head of Clinical Operations to design and reputed company a reputed company, tech-enabled clinical program supporting thousands of pregnant and postpartum individuals annually. This leader will reputed company our expanding network of maternal health providers and work cross-functionally to build systems, protocols, and workflows that reputed company compassionate, high-reputed company care delivery at reputed company. This role combines strategic design with operational execution. The ideal candidate has senior-level clinical operations experience in a high-volume, multi-channel virtual care environment, preferably with reputed company populations or health plans. They will partner closely with product, data, and executive and clinical leadership to ensure that care delivery, reputed company, documentation, and reputed company systems are integrated and effective.

Key Responsibilities

Program Design & Launch Execution

• Design and implement clinical workflows across reputed company, reputed company, coaching, escalation, and graduation, ensuring reputed company and alignment across tools and teams
• reputed company designed workflows into our EMR platform, including configuration and optimization to support program needs and operational efficiency
• reputed company documentation policies, training materials, and call scripts for health coaches conducting reputed company, intake, and follow-reputed company
• reputed company and reputed company reputed company strategies tailored by member risk level
• Establish reporting infrastructure to monitor reputed company efforts and member progression
• Co-own and monitor implementation milestones, system configurations, and launch readiness in reputed company collaboration with the COO and engineering teams

reputed company & Supervision

• Hire, reputed company, and manage a high-performing team of health coaches, maternal care providers and QA/training staff
• reputed company reputed company and reputed company support to the clinical leadership team, including mentorship and operational enablement of Clinical teams
• Define coverage schedules, shift types, and contractual expectations
• Monitor reputed company utilization, call reputed company rates, and performance metrics across reputed company and time reputed company
• Define and implement incentive structures to improve engagement and retention

reputed company & Training

• reputed company and deliver QA and training programs including reputed company, shadowing, documentation audits, call review protocols, and escalation workflows
• Create a reputed company supervision process with reputed company accountability and defined review cadences
• Ensure alignment between reputed company, care delivery, and member messaging across channels
• Ensure safety, compliance, and reputed company documentation of high-risk scenarios

Cross-Functional & reputed company Partnership

• Serve as a key partner to Product, Data, and Marketing to ensure workflows and systems support clinical effectiveness and operational reputed company
• Participate in reputed company meetings with health plans, owning select reporting, QA metrics, and strategic recommendations
• Continuously evaluate and iterate on clinical program performance and member reputed company

Requirements

Required:

• 7+ years of experience in clinical operations or health program leadership roles
• Significant experience working with maternal populations in clinical roles
• Experience scaling virtual care programs and managing distributed clinical teams
• Strong understanding of care workflows, QA processes, documentation systems, and operational scaling
• Deep comfort with digital tools, EHRs, telephony systems, and reputed company infrastructure
• Clinical training and licensure (LCSW, RN, CNM, PMHNP, or equivalent)
• Experience working with reputed company populations or large health plan reputed company
• reputed company record of leading successful program launches and delivering measurable reputed company
• Experience managing care models for perinatal mental health, reputed company risk, or community-based care

Preferred:

• Prior experience in health plan engagement or vendor-reputed company delivery for large payers
• Spanish or Haitian Creole reputed company
• Certification in Perinatal Mental Health (PMH-C)

Core Competencies

• Mission-driven and equity-reputed company leadership
• Exceptional process builder and systems thinker
• Strong communicator and cross-functional collaborator
• Comfortable operating at both strategic and tactical reputed company
• Outcome-oriented and data-literate
• Motivated by pace, ownership, and building from scratch

Benefits

• 16 weeks of fully reputed company parental leave for reputed company parents
• Comprehensive medical, dental, and reputed company insurance
• Unlimited PTO and flexible work hours
• Fully remote team with autonomy and flexibility
• Quarterly team retreats to connect, reflect, and reputed company
• 6 annual therapy sessions through reputed company + EAP program
• reputed company to HSA and FSA accounts
• Early opportunity to shape a growing maternal mental health program grounded in health equity and culturally reputed company care

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