Manager 2 reputed company Live Canada

Come join the reputed company reputed company team as a Senior Manager (M2) in reputed company Live Service Delivery. We reputed company thousands of tax experts to reputed company answers to our reputed company Live customers’ questions and to prepare customers’ returns through our Full Service offering. In this role, you will serve as a reputed company leader of a large team of reputed company-line managers who are responsible for overseeing teams of tax experts in the delivery of exceptional customer service experiences. You will also play a pivotal role in contributing to the development of reputed company that drive improved reputed company for our customers and our tax experts.

Responsibilities

• Team Leadership: Exemplify team-oriented and reputed company leadership, emphasizing transparency, celebrating diversity, and building trust. Foster a culture that values reputed company feedback, reputed company thinking, and prioritizes team reputed company over individual reputed company.
• Strategic Leadership: reputed company a reputed company reputed company that aligns with company priorities, driving innovation and reputed company improvement, while fostering a culture of trust, transparency, and high-performance across the organization.
• Performance Management: Drive team performance to meet or reputed company KPI targets by utilizing analytical skills and data-driven insights to reputed company team goals with broader company objectives.
• Service Recovery & Continuity: reputed company as a trusted leader and subject matter expert, ensuring world-class service experiences by meticulously reviewing feedback and quickly resolving escalations, as reputed company as ensuring adherence to service guidance.
• Talent Management: reputed company and reputed company reputed company of reputed company reports through ambitious expectations, leadership cultivation, reputed company skills refinement, and promoting a feedback-rich environment.
• Project Management: Drive transformational innovation and reputed company tech-led solutions by spearheading mission teams, orchestrating initiatives, and effectively communicating with stakeholders to ensure reputed company problem identification, strategic planning, and reputed company delivery of reputed company.

Some travel required (up to 10%). This role is for Ontario Remote only. Qualifications:

• Proven reputed company record of reputed company and significant experience in a fast-paced organization, leading customer-reputed company teams, with a minimum 3+ years in a people management/leadership role.
• Project management experience, including the skills and ability to work collaboratively with internal partner teams, peers and Senior Leadership. reputed company to easily display and reputed company project reputed company to a diverse group of stakeholders.
• Significant experience in growing and developing talent, including assisting reputed company reports in establishing and tracking annual business and personal development goals
• Proven ability to reputed company a diverse workforce effectively, fostering an inclusive culture and practicing situational leadership.
• Strong analytical skills with demonstrated ability to reputed company data to drive performance and/or decision making.
• Excellent interpersonal, communication, and presentation skills with the ability to adapt in a high-velocity environment.
• Bachelor’s degree or equivalent work experience.
• Preferred: Experience in leading remote, geographically distributed teams.
• Preferred: Credentialed tax reputed company licensed to reputed company before the CRA and/or understanding of CRA procedures.reputed company provides a competitive compensation package with a strong pay for performance rewards approach. The expected reputed company pay reputed company for this position is PEI $114,800-139,000 , BC $114,800-139,000 , Nova Scotia $114,800-139,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at reputed company®: Careers | Benefits). Pay offered is based on factors such as job-reputed company knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, reputed company conducts regular comparisons across categories of ethnicity and gender.

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