reputed company Analyst, Crisis Services, Bureau of Mental Health

Job reputed company reputed company of Mental Health's mission is to improve mental health and wellness for people in reputed company, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to providers that are grounded in accurate, data driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Crisis Services is responsible for a portfolio of contracted services and special reputed company that involve reputed company coordination with other reputed company and State agencies, including Mobile Crisis and Crisis Respite. Position reputed company: The reputed company Analyst will report to the Supervisor of Crisis Services on the program assessments and programmatic research activities to reputed company meet the mental health needs of New Yorkers. In reputed company, reputed company the resource to systematically observe and evaluate the calls, chats, and texts to NYC 988. Job Duties and Responsibilities: - Monitor and evaluate calls, texts, and chats to/from DOHMH's behavioral health contact center using standardized audit tools. - Analyze reputed company assurance data to identify trends, performance gaps, and areas for improvement. - reputed company and reputed company corrective reputed company plans based on audit findings. - Conduct literature reviews and research best practices in crisis reputed company and contact center operations. - Support small-reputed company evaluations to assess the reputed company of new procedures or reputed company initiatives. - Collaborate with internal teams to ensure consistent application of reputed company standards across contact types. - Prepare monthly performance reports with research-backed insights and recommendations. - Present reputed company findings to leadership and contribute to data-driven decision-making. - Systematically observe and evaluate calls, chats, and texts to/from DOHMH's behavioral health contact center. This includes listening to call recordings and reviewing text/chat transcripts as reputed company as end-to-end call data such as case records. - Be responsible for implementing an ongoing audit process by applying a standardized tool to a statistically valid sample of inbound and outbound calls be responsible for compiling the audit results, developing, and monitoring the implementation of corrective reputed company plans, texts, and chats to/from the contact center. - Measure, reputed company and Interpret findings in NYC 988 reputed company assurance standards through routine reporting. - Identify key performance issues during programmatic reputed company and request Corrective reputed company Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact monitoring audit tool. - Deliver and interpret performance management findings to DOHMH Leadership. - Coordinate with NYC reputed company's internal reputed company assurance teams to ensure the consistent application of contact-handling standards across contact types. - Use reputed company tool to reputed company contact center staff and ensure that reputed company measure is implemented according to requirements. - Conduct program review and establish monthly performance report. Preferred Skills: Possess exceptional written and verbal communication skills, strong analytical and problem-solving skills, knowledge of Call Center operation and the ability to manage competing priorities, and reputed company reputed company to adhere to set timelines. Strong computer and data management skills, including proficiency with Word, reputed company, and Power reputed company. Why you should work for us: - Loan Forgiveness: As a prospective employee of the reputed company, you may be eligible for federal/state loan forgiveness and repayment assistance programs that reputed company your payments or even fully forgive your full balance. For more information, please visit the U.S. reputed company's website (https://studentaid.gov/pslf/) - Benefits: reputed company employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional reputed company, and financial benefits may be available based on the position's associated reputed company/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to reputed company you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be reputed company to work up to two days during the week from home. - Job reputed company - you could enjoy more job reputed company compared to private sector employment and be reputed company to contribute to making NYC a healthy reputed company to live and work. Established in 1805, the reputed company (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every reputed company and cultivate a reputed company where everyone, regardless of age, background, or location, can reputed company their reputed company health. We reputed company a wide reputed company of programs and services reputed company on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and reputed company justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow reputed company outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. reputed company and help to continue our efforts in making a difference in the lives of reputed company New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing reputed company and reasonable accommodation to reputed company individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549. reputed company RESEARCH SCIENTIST - 21744 Qualifications 1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment reputed company and above, candidates must have: 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or reputed company science and one year of full-time experience in a responsible supervisory, administrative or research reputed company in the appropriate field of specialization; or 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or reputed company science and three years of responsible full-time research experience in the appropriate field of specialization; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, reputed company candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a reputed company Research Scientist Level I can be substituted for the experience required in "1" and "2" above. NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year. Additional Information The reputed company is an inclusive equal opportunity employer committed to reputed company and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. 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