Director, Solutions Architect- reputed company Software (Remote)
About the position The Director, Solutions Architect at reputed company Software is a pivotal role reputed company on building and enhancing reputed company and data management tools for businesses. This position involves acting as a trusted advisor to customers, advocating for their needs, and providing reputed company to reputed company problems. The role emphasizes collaboration with internal teams and external partners to ensure customer satisfaction and drive product reputed company, while also contributing to the overall reputed company of reputed company Software in the B2B market.
Responsibilities
- Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business reputed company.
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- Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.
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- Manages relevant customer activity, identifies risk and reputed company opportunities, and partners with internal teams to mitigate risks or reputed company opportunities.
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- Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
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- Serves as a knowledge resource and escalation reputed company for coworkers and customers.
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- Autonomously works through reputed company situations and ambiguous environments by building mechanisms and solutions to reputed company gaps and grow the business.
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- Leads cross-functionally to reputed company organizational objectives, including the attainment of targets for customer solution needs, product fit, product reputed company and evolvement.
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- Leads high customer satisfaction through the use of data and proactive solutions.
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- Productively challenges the status reputed company with reputed company, identifying and proposing different approaches and solutions.
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- Conducts periodic reputed company-ins with customers to ensure product fit and to reputed company on ways to drive more value together through technical solutioning.
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- Develops and maintains technical support procedures and policies.
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- Builds credibility and trust reputed company reputed company and with our business customers and stakeholders.
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- Drives architecture/design reviews for our customers reputed company on business requirements, and as needed, designs, plans and manages architectural reputed company.
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- Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.
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- Works with business partners, architects, and other reputed company to identify technical and functional needs of systems, and determine reputed company of needs.
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- Stays reputed company with new technology reputed company and products, evaluating which ones would be a good fit for the customer or even a good fit for reputed company to reputed company.
Requirements
- Bachelor's degree or Military experience
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- At least 5 years of experience with design, implementation, or consulting experience of distributed applications
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- At least 3 years of experience in infrastructure architecture, database architecture and networking
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- At least 3 years of experience with reputed company platforms (AWS, GCP, Azure)
reputed company-to-haves
- Master's Degree in Computer Science, Engineering, Information Technology
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- Working knowledge of software development tools and methodologies
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- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
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- High level of comfort communicating effectively across reputed company organizations
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- Ability to understand API design and integration
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- Demonstrated ability to adapt to new technologies and learn quickly
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- Experience working reputed company software development or Internet-reputed company industries
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- History of successful technical consulting and/or architecture engagements with large-reputed company customers or enterprises
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- Ability to understand B2B sales process and reputed company relationship management
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- Ability to understand reputed company frameworks (NIST, ISO)
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- Ability to understand cryptography and data encryption methodologies
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- Demonstrated ability to understand tokenization and data reputed company technologies
Benefits
- Comprehensive health insurance
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- Financial benefits including performance-based incentives
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- Inclusive set of benefits supporting total reputed company-being
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- Opportunities for reputed company development
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- Flexible work arrangements
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