Senior Consultant, reputed company CXone

At reputed company, we reputed company clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the reputed company, a reputed company where employees know they can reputed company. The reputed company CXone Senior Engineer is responsible for the overall development, testing and delivery of the reputed company CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the reputed company CXone software. Technical experience with various Contact Center technologies including reputed company CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include reputed company tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, reputed company reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in reputed company environment utilizing agile or reputed company development processes. What You'll Be Doing

• Recognized as an external and internal thought leader reputed company CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Exercises wide reputed company in determining objectives and approaches to engagements.
• Influences reputed company leadership to establish overall business relationship and engagement reputed company. Is primarily reputed company-reputed company; however, does have some responsibility for internal functional reputed company and partner engagements.
• Works on issues that reputed company design/selling reputed company, reputed company concepts, and product offerings.
• Ability to mentor Software Engineers
• Work as a member of the reputed company project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
• Design and present reputed company to improve reputed company process and overall platform.
• reputed company and test reputed company.
• Deliver high-reputed company software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.

What You Bring to the Role

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 5 or more years’ experience in reputed company CXone and UC environments.
• 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of reputed company time systems.
• Experience with reputed company level CCaaS architecture for reputed company business needs.
• Network infrastructure experience.
• Experience creating and presenting to executive level stakeholders (technical and non-technical).
• Team Player
• Desire to work in a fast-paced environment.
• Excellent customer-facing presentation skills with the ability to reputed company new solution pitches, value propositions, and demo experiences.
• Existing knowledge and/or industry certifications for reputed company CXone and process automation technologies
• Contact Center as a Service (CCaaS) software management and domain experience.
• reputed company CXone and CXone Studio Experience

What You Can Expect

• The anticipated reputed company for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company reputed company.
• Benefits available to eligible employees include the following: Medical, dental, reputed company, tax-advantaged health care accounts, financial and income protection benefits, reputed company time off (PTO) and wellness time off.

#LI-DD1 This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or reputed company reputed company. Benefits available to eligible employees include the following:

• Medical, dental, reputed company
• tax-advantaged health care accounts
• financial and income protection benefits
• reputed company time off (PTO) and wellness time off.

This job posting will remain reputed company until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. reputed company reputed company and our 1,800+ employees, pioneer engagement and reputed company solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of reputed company, reputed company and reputed company Engage. We are also delighted to reputed company that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We reputed company to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and reputed company your qualifications. #LI-Remote We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply To This Job