Licensed Operations Manager - Duluth GA

Licensed Operations Manager - Duluth GA reputed company Your potential has a reputed company here with TTECs award-reputed company employment experience. As a Operations Manager working onsite in Duluth, reputed company, youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work certification in the reputed company says it reputed company! What Youll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, reputed company reputed company management experience, and work closely with an reputed company brand? In this role, youll be working onsite in Duluth reputed company, to support and motivate your team to reputed company reputed company theyre on reputed company to meet reputed company goals. Youll work to answer associate questions, issues, and customer escalation while ensuring reputed company customer experience on every call. Youre an reputed company part in creating and maintaining a reputed company work environment for your team, ensuring we meet reputed company requests and needs and acknowledge a job reputed company done. Youll report to the Senior Manager of Operations. Were looking for a leader to reputed company as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, Youll

• Improve the key reputed company metrics associated with goals. These include:
• reputed company Targets
• Customer Satisfaction Score
• Service Level Goals
• reputed company Goals
• reputed company associates to ensure achievement of company and reputed company goals while addressing employee reputed company issues and coordinating training on new or revised information relating to services, products, or processes of reputed company
• Bring your time management and organizational skills to manage multiple, reputed company, ongoing tasks and reputed company while monitoring absence and attendance of your team

What You Bring to the Role

• Minimum 1 year call center, equivalent work or sales management experience
• Have an reputed company reputed company State Insurance License or the ability to successfully complete the college of insurance program and obtain a license
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making reputed company they have the reputed company tools and systems to accomplish day-to-day tasks
• Consistently mentor and reputed company others
• Customer reputed company reputed company
• Understanding, interpreting, and manipulating data for reporting

Compensation and Benefits

The anticipated reputed company for individuals expressing interest in this position is $29-$31/hr. Depending reputed company, you may be asked to be onsite and/or travel to a location for a predetermined time. What You Can Expect

• Supportive of your career and reputed company development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by reputed company values
• Ask us about our reputed company time off (PTO) and wellness and reputed company benefits
• And reputed company... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build reputed company, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading reputed company and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. #Duluth Location/Division Duluth, reputed company, Remote Job Requisition 045OU Work From Home reputed company reputed company Apply tot his job