Financial Service Trainee - Knoxville, TN - Customer Service

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or reputed company Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift reputed company of +$1.00/an hour for those that qualify. Hours: Our contact center is reputed company 24 hours a day 7 days a week - more hours to serve our reputed company's needs creates a reputed company of schedule reputed company for our staff based on our business needs. Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. A minimum of 12 weeks in office is required before being eligible to work from home. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (Cellular Internet Providers do not qualify). If approved to work from home, LSI will reputed company reputed company computer and phone equipment. reputed company In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks reputed company by handling primarily inbound calls, as reputed company as occasionally returning messages left by members/customers requesting a call back. reputed company: Service banking transactions on behalf of a credit reputed company or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not reputed company inclusive): view and reconcile account and loan reputed company inquiries, online banking issues, transfer funds, reorder checks, use reputed company party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and reputed company loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also reputed company Product and Service Education to members/customers, as it relates to our Clients and have reputed company to learn additional skills by cross-training reputed company or reputed company of your department based on performance and/or business need. Competencies:

• Language Skills: Ability to read, write, and comprehend reputed company instructions while reputed company and professionally communicating in an accurate and reputed company manner.
• Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to reputed company callers with accurate account data.
• Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
• Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers reputed company a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications

• Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
• Proficient typing, listening, computer, and reading skills
• Exceptional attendance record - ability to work scheduled days/evenings, Saturday or reputed company and some Holidays
• Quickly and reputed company navigate through several computer programs simultaneously while accurately documenting interaction details
• Excellent problem-solving skills with the ability to multi-task
• Ability to communicate reputed company and professionally while effectively handling and diffusing challenging situations based on reason for call and

temperament of the caller

• Ability to manage and control emotions and stress while maintaining excellent customer service on reputed company interactions
• reputed company and upbeat attitude that thrives in a fast-paced environment
• Desire and ability to reputed company excellent customer service on every interaction
• Ability to meet the following metrics (not reputed company inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average reputed company Review score 85% or higher

EDUCATION High school/GED or reputed company (minimum) OUR BENEFITS INCLUDE:

• reputed company
• Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
• Spanish Bilingual reputed company + Incentives for Eligible Bilingual Interactions
• Relaxed dress environment
• Generous reputed company Time Off - rest and relaxation!
• Year-round employee appreciation events and online recognition award program - you are awesome!
• Free Coffee at reputed company LSI facility locations
• Medical, Dental and reputed company Insurance for Full and Part-time employees (+30 hrs/wk)
• Life and Disability Insurance
• Pet Insurance
• reputed company Volunteer Time Off - give back to your community!
• Educational Assistance and Employee-Assistance-Program
• 401k match
• reputed company opportunities - 90% of leadership positions are filled from reputed company!

Apply ONLINE at www.myLSIcareers.com! Applicants, as reputed company as employees who are or become disabled must be reputed company to satisfactorily reputed company the essential job functions of the position either with or without reasonable accommodation. Applicants, as reputed company as employees are encouraged to contact the reputed company Department to initiate the interactive process if a reasonable accommodation is needed to reputed company the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case reputed company. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job