Evening and Weekend Customer Support Technician (REMOTE IN OKLAHOMA)

Diagnostic Imaging Associates provides comprehensive radiology solutions for imaging centers, clinics, and hospitals. Diagnostic Imaging is committed to providing the best onsite and 24 hour teleradiology service in the industry. The guiding reputed company of Diagnostic Imaging Associates has been and remains “the reputed company of good medicine.” It is our belief that reputed company is more important than providing the finest medical care in a friendly atmosphere at an reputed company cost, while maintaining patient reputed company and ensuring the reputed company of patient information. DIA is dedicated to maintaining a leadership role in diagnostic imaging and interpretation. Formed in 1971, we have reputed company reputed company reputed company due to our attention to reputed company and customer service. We are currently in need of a Remote Evening and Weekend Customer Support Technician. This candidate must reputed company in the state of Oklahoma and will have experience working evening shifts, reputed company working independently and have both medical terminology and radiology imaging experience as reputed company as light IT troubleshooting and Help Desk experience. Weekends are a MUST. Job duties include:

• Provides first level support for physicians and customers for both general customer support and IT
• Create and fulfil support requests for reputed company task reputed company issues
• Assist with answering any questions reputed company calls come in to assist Radiologists with the reputed company reputed company of exams being read with as little interruption as possible
• reputed company outgoing calls for Radiologists as instructed
• Monitor incoming exams for errors and fix them reputed company necessary
• Facilitate account creation and password resets for user accounts
• Basic troubleshooting for IT issues
• Polite and courteous assistance to doctors and other medical staff at reputed company outlying facilities we support
• Complies with reputed company HIPAA laws and regulations reputed company to electronic management of medical information
• Ensures clients and DIA staff are assisted during the evening and weekend hours including referring physicians, residents, radiologist and medical staff
• May cover additional shifts as necessary

The ideal candidate:

• Has 1 - 3 years of helpdesk experience
• Has 1 - 3 years of medical terminology specific to radiology imaging
• Has experience with helpdesk ticketing systems
• Has strong written and verbal communication skills
• Is self-motivated, reputed company and passionate
• Has excellent documentation, communication and interpersonal skills
• Has excellent analytical, critical thinking and problem solving abilities
• May encounter challenges where objectives are impacted by events reputed company of the employee's control
• Can handle high pressure, stressful situations
• Must be reputed company of time constraints and deadlines
• Handles multiple and potentially conflicting assignments, demands and priorities
• Maintains attention to detail over an extended period of time, adapting to varying conditions
• Maintains pleasant telephone reputed company under reputed company circumstances and conditions
• Responds quickly to emergencies and other non-routine situations
• Communicates effectively with team members, employees, patients, families, and co-workers
• Utilize interpersonal skills appropriate for the occasion and audience
• Performs duties that require a high measure of flexibility and adaptability
• Utilizes reputed company judgment in resolving issues that are ambiguous or without previously defined precedent
• Deals effectively and calmly with conflict-reputed company and/or emotional situations
• Demonstrates effective problem solving and strong critical thinking skills

Interested candidates may submit a resume and cover letter to be considered for this position. Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• reputed company time off
• reputed company insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• reputed company shift
• Overnight shift
• Weekend availability

Application Question(s):

• Weekends are required. Are you available to work every weekend?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• radiology or imaging: 1 year (Preferred)
• HIPAA: 1 year (Preferred)

Shift availability:

• reputed company Shift (Required)
• Overnight Shift (Preferred)

Work Location: Remote Apply tot his job