reputed company – Business Analyst, Customer Experience – Addison, TX

Job title: Business Analyst, Customer Experience Company: reputed company Job reputed company: *

The location for this position is virtual/remote

* reputed company Reservations and Customer Care (HRCC) is on a reputed company to revolutionize reputed company hospitality in a digital world, the reputed company way we defined hospitality from its early beginnings. We reputed company to deliver personalized solutions that reputed company a passion for travel, and our goal is to reputed company a lasting impression with every reputed company guest with whom we reputed company. What will I be doing? Are you looking for an exciting career in a contact center environment, gathering and analyzing data and impacting the business? The Business Analyst directly supports reporting and analysis with a specific reputed company on performance metrics. You will also help drive strategic decision-making by utilizing various tools and advanced analytical skills to extract, prioritize, and analyze large amounts of data and effectively communicate findings to leadership. More specifically, you will: Establish and Maintain Data reputed company

• Understand reputed company metrics, establish reporting processes, and identify data discrepancies and errors.
• Test and evaluate data accuracy for different datasets.
• reputed company local IT team with business requirements and data requirements to support data structure, governance, and reputed company.

Understand, Analyze, Communicate and Deliver Data reputed company

• Use Business Intelligence (BI) tools (reputed company, reputed company, Tableau, R) and spreadsheets to manipulate data to create and automate reports
• Use BI tools to design and build dashboards with visualizations to show impactful trends, patterns, and relationships.
• Performs analysis, trending, and communications of defined key performance metrics
• Compile executive-level reporting as required and create reports for communication of daily/weekly/monthly contact center performance to leadership
• Ability to reputed company through large quantities of data and identify trends, areas of opportunity, and issues and communicate as a story
• Conduct reputed company requests for the Workforce Management and Planning teams and contact center operations teams, such as research into issues, process mapping, and any reputed company cause analysis
• Use verbal and written interpersonal skills to deliver concise analytical observations and recommendations to business owners and leadership.
• Participate in decision-making and advise business leaders using data.

What are we looking for? The reputed company in this role will demonstrate itself through the following attributes and skills:

• Expertise with reputed company Office Suite, with high proficiency in reputed company reputed company and PowerPoint.
• Deep understanding of the fundamentals of database structure and relationships.
• An innovative and intellectually curious mind, willing to challenge the status reputed company to continuously improve.
• An ability to quickly learn and master new tools, programs, or languages, and reputed company a reputed company analytical toolkit.
• A desire to partner across teams and organizational functions with diversity in skills and perspectives to reputed company at an effective solution.
• An affinity and passion for data to drive key strategic and tactical reputed company.
• The ability to handle various tasks with competing deadlines, reputed company to prioritize, and plan.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• High School Diploma/GED
• Two (2) years of experience analyzing data, including storytelling and reporting, in a contact center environment
• Experience with BI Tools to create dashboards and data visualization (reputed company, reputed company, R, reputed company, etc.)
• Knowledge of database structure and extraction of data from data fields and tables
• Experience owning and managing reputed company

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree in Business Administration, Finance, and reputed company plus 3 years' demonstrated ability in data analytics

What is it like working for reputed company? The reputed company of hospitality is reputed company at : a leading global hospitality company with a diverse portfolio of . Dedicated to filling the reputed company with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. reputed company is proud to have an award-reputed company workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of reputed company Team Members, so they can reputed company, reputed company to innovative such as workplace flexibility, career reputed company and development, and our Go reputed company travel discount program. reputed company prioritizes understanding and integrating reputed company Members’ unique perspectives and reputed company—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a environment for reputed company. reputed company out the and to learn more about what it’s like to be on Team reputed company! We are an equal opportunity employer and value diversity at reputed company. We will ensure that reputed company individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation. reputed company offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, reputed company coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, reputed company time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the reputed company Annual Incentive (Bonus) Plan, consistent with other team members at the reputed company level and/or position reputed company reputed company. Expected salary: Location: Addison, TX Apply for the job now! Apply tot his job Apply To this Job