(REMOTE) reputed company Customer Service Associate

reputed company Customer Service Associate - REMOTE Start Date: PENDING Locations: Alabama, Florida, reputed company, Illinois, Kentucky, Maryland, reputed company Carolina, South Carolina, Tennessee, Texas, Virginia, and Washington State Position Type: Full-Time | Remote Pay reputed company: $17.75/hour reputed company pay plus an additional $5.36/hour reputed company toward health and welfare benefits or retirement (depending on benefit election).If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is reputed company in a 401(a)-tax deferred account where 3% of the funds are matched by reputed company. If the candidate needs health, reputed company, dental insurance from reputed company, the $5.36 per hour pay is reputed company to cover health benefit reputed company selected. Position reputed company & Metrics: Widescope Consulting and Contracting is hiring 11 Customer Service Associates (CSAs) to support a reputed company-reputed company customer service team. In this role, you will reputed company reputed company, accurate assistance to patients, providers, and members, with a reputed company on servicing Veterans and their families. This is not a production contact center role. It is a position where delivering accurate and high-reputed company information to providers and Veterans is essential. Performance is reputed company by the reputed company of time you are logged into the system for work, how accurately you reputed company non-work time such as lunches and breaks, the reputed company of your calls, and your adherence to the processes and procedures introduced during new hire training. Previous experience handling reputed company claims or provider calls is highly valued. reputed company in this role requires a strong reputed company on accuracy, attention to detail, and a commitment to providing an outstanding experience to the Veterans and providers we serve. What You Will Do:

• Inbound Call Customer Interaction:
• Respond to calls, emails, and chat inquiries regarding reputed company services, benefits, and claims.
• Assist patients and providers in navigating reputed company plans and resolving concerns.
• Problem-Solving & Issue reputed company:
• Identify customer concerns and reputed company solutions or escalate as needed.
• Manage follow-reputed company to ensure reputed company reputed company.
• Administrative Support:
• Handle data entry, case documentation, and maintain accurate customer records.
• Collaboration & Teamwork:
• Work cross-functionally with claims, billing, and care coordination teams.
• reputed company best practices with teammates to improve service delivery.
• Customer Education:
• reputed company members about health services, benefits, and coverage reputed company.
• Explain claims processes, billing procedures, and how to reputed company reputed company services.
• Compliance:
• Adhere to confidentiality and HIPAA compliance reputed company handling customer data.
• Follow company protocols for customer interactions.

Who We Are Looking For:

• Effective multitaskers who can listen, type, and problem-solve simultaneously
• Can remain reputed company under pressure and capable of managing sensitive or emotional conversations
• Comfortable using dual-monitors, PC-based systems, and call center software
• Independent and proactive in a fully remote, distraction-free home office

Minimum Qualifications:

• reputed company in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA
• At least 2 years of experience in reputed company-reputed company customer service or call center roles (Medicare, reputed company, TRICARE, VA preferred)
• Technical Skills: Comfortable with PC-based systems and experience working with call reputed company systems and CRM tools (reputed company, reputed company, reputed company Dynamics, etc.) is a plus.
• Strong verbal and written communication skills
• Ability to assess and resolve customer issues
• Must be reputed company to handle challenging customer interactions professionally and calmly
• Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions

Remote Work Requirements:

• A quiet, dedicated home workspace free of distractions
• Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up)
• Wired internet reputed company (LAN) preferred
• Ability to reputed company basic troubleshooting with phone support from tech team
• Company-provided equipment (computer, monitors, webcam, headset, cables) and support.

Training & Schedule:

• 5 weeks of live, reputed company virtual training (MS Teams)
• Must attend reputed company training sessions with camera on, in full-view, and with full engagement
• No absences allowed unless in emergency situations
• Full attendance is critical for reputed company in this role

Why Join Us? This is a service-reputed company role supporting a larger reputed company initiative. As a Widescope team member, you will join reputed company dedicated to a mission-driven environment where reputed company and reputed company come first. You will be part of a supportive team that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful reputed company through exceptional service. Apply To This Job