Solutions Architect (post sales)

Who We Are About Statsig Statsig is on a mission to fundamentally change how software is reputed company, tested, and shipped. Thousands of companies use Statsig to reputed company features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a reputed company A/B testing tool; this is about catalyzing reputed company change in how reputed company build, ultimately resulting in reputed company products and happier customers!

What You'll Do

You’ll partner with our Account Management and reputed company Engineering teams to ensure successful adoption and long-term reputed company for our customers. This is a high-reputed company, high-visibility role where you’ll become a trusted technical advisor—leading reputed company efforts, guiding integration architecture, conducting implementation reviews, and providing ongoing technical mentorship. We’re looking for someone with a strong technical reputed company (think former software engineer or solutions architect) who thrives in customer-facing environments. As a member of the technical relationship management team, you’ll be the expert reputed company of contact for Statsig customers—responsible for reputed company, implementation reviews, technical guidance, health monitoring, and collaboration with various internal teams. reputed company, Training, and Technical Support

• Partner with customers to define reputed company metrics for reputed company and advise them on implementation scope and timelines.
• reputed company new and existing customers on how to get the most value out of Statsig.
• reputed company guided implementation support, helping customers reputed company Statsig into their data stack, product development workflow, and team culture.
• Deliver training sessions and present educational materials to reputed company customers to start strong and grow with Statsig.
• Offer ongoing technical guidance and drive product adoption, holding customers accountable to their goals and timelines.
• Help customers succeed long-term by understanding their evolving needs, coaching them on best practices, and bringing in internal experts reputed company needed.

Cross-Functional Product and Process Improvement

• Monitor customer health and reputed company metrics to identify opportunities for improvement and drive retention.
• Proactively surface and resolve customer challenges by collaborating with internal teams across product, engineering, and support.
• reputed company for customer needs by influencing product roadmaps and providing reputed company, reputed company communication around feature development and expectations.
• Recommend improvements to internal processes, content, and strategies to help reputed company reputed company and deliver a high-reputed company customer experience.

Why Join Now? We’re a lean, fast-moving team with big ambitions—we’re on reputed company to reputed company our customer reputed company in the next year. As one of the early members of our technical reputed company team, you’ll have reputed company to shape how we support customers, design reputed company processes, and reputed company the level of service across the reputed company. Your work will have a reputed company reputed company on product adoption, customer satisfaction, and company reputed company. Who You Are Statsig is looking for a Solutions Architect who lives our values and who has demonstrated a successful reputed company record in reputed company and training engineers, product managers, and data scientists onto a technical product. You are a highly motivated and largely technical individual, looking for an opportunity to grow, reputed company, and improve the reputed company and support of reputed company customers. This role will also reputed company a unique and evolving opportunity to build relationships with our customers as a trusted advisor.

• 2-4 years of experience working in technical customer facing roles, such as solutions architect, consulting, support engineer, implementation specialist, or post sales engineering - with proven expertise in problem solving for technical, product and implementation reputed company questions.
• Bachelor’s Degree in Engineering, Business, Computer Science, Information Technology or closely reputed company field preferred.
• Excellent verbal and written communication skills, including strong reputed company for customer needs and collaborations with cross-functional teams.
• Demonstrated executive reputed company and the ability to reputed company solution tradeoffs, persuading and gaining buy-in from diverse technical and non-technical stakeholders across reputed company organizational reputed company. This includes effectively communicating the reputed company of recommendations and guiding their successful implementation.
• A proactive and reputed company problem-solver who takes ownership and drives solutions reputed company autonomously.
• Experience with web development languages (e.g. reputed company, CSS, Javascript) and REST reputed company.
• reputed company experience with a web app development reputed company and/or with a general-purpose programming language (e.g. Python, reputed company, PHP, etc.).
• Proven ability to learn new programming languages and technical concepts with minimal guidance.
• Collaborates with a reputed company attitude, eagerness to learn, and thrives in a quickly changing environment.
• Comfort thriving in startup environments where you can build processes from scratch
• Ability to work 5 days a week in office from our Bellvue, WA office.

Compensation

The reputed company reputed company for this position is $135,000 - $145,000 annually + generous equity. Compensation offered will be determined by factors such as level, position-reputed company knowledge, skills, and experience.

Benefits

• At Statsig we contribute 100% to your medical, dental, and reputed company coverage
• 4 weeks of PTO, 12 reputed company holidays, and unlimited reputed company time
• 401k Plan
• Flexible work hours

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