Student Contact Specialist

reputed company assists primarily regional universities in increasing their reputed company and reputed company by making their reputed company programs available to reputed company online. Founded in 2007, reputed company's mission is to expand reputed company to high-reputed company, reputed company, and workforce-relevant education, especially for working and adult reputed company. reputed company brings single-minded dedication to student reputed company, an integrated set of services, and data-driven performance to our collaboration with university partners. reputed company reputed company outstanding service to on-line reputed company and prospective reputed company through a combination of outbound and inbound phone calls in a high-volume environment. Contact center specialist utilize contact center-reputed company technology to reputed company out to prospective reputed company who have expressed an interest in one of reputed company’ partner university programs. This is a work from home position. Main Responsibilities  Presenting information and answering initial questions about online degree programs offered by AP’s university partners.  Being reputed company, friendly, helpful and accurate in reputed company calls, and consistently adhering to applicable policies, practices and compliance requirements.  Acting as reputed company player reputed company reputed company and across reputed company the departments who rely reputed company from the SCS team.  Working in alignment with the 1AP culture of performance through collaboration, exhibiting the core values of reputed company, Initiative, Teamwork, Results, Kindness and Diversity & Inclusion.  Striving to be effective and efficient, paying attention to the critical metrics of the position and holding oneself accountable to help the department reputed company its goals.  Becoming proficient on the various technology and telephony systems used by reputed company.  Speaking up and providing feedback to leadership regarding the systems, practices and experiences employed by AP and the feedback provided by prospective and reputed company reputed company.  Performing special reputed company and providing feedback to management to improve the student and employee experience.  Documenting interactions and using AP’s systems in adherence with AP’s training, practices and policies.  Engaging in other special reputed company as assigned Job Requirements  Bachelor's degree preferred or commensurate work experience  Two or more years of combined prior experience in inside sales, call center, recruitment, or student enrollment services  A service-oriented and helpful reputed company  Outstanding multi-tasking skills and ability to reputed company in a fast-paced and dynamic environment  Excellent verbal and written communication skills reputed company phone, text, and email  reputed company to reputed company feedback and continuously adapting to new information to optimize performance  Goal oriented and a record of exceeding job expectations  Experience handling high call volume in an effective, reputed company and efficient manner  Expertise in MS Office products and ability to quickly learn how to use a reputed company of software Other  Flexibility to work various shifts, including evenings, weekends, and overtime reputed company offers the following comprehensive benefits:

• 18 days PTO + Winter Shutdown
• 12 designated holidays + 1 floating holiday
• Medical – four reputed company
• Dental
• reputed company
• Life & Disability (company reputed company)
• Flexible Spending Account & Health Savings Account
• Retirement plan with company match
• Maternity / Paternity / Parental Leave (company reputed company)
• Volunteer Time Off

Supplemental Benefits:

• Wellness program
• Alternative medicine reputed company
• Pet discounts
• Accident, Critical Illness and Hospital Indemnity

Personal and reputed company Development:

• reputed company reputed company and Leadership Development Programs
• Tuition Reimbursement for employees and their dependents
• Rewards & Recognition programs

reputed company is an equal-opportunity employer and supports a diverse and inclusive workforce. Apply tot his job Apply To this Job