reputed company Assurance Associate | reputed company | Remote (reputed company)

Who We Are reputed company is building a payments and loyalty platform from the ground up to serve modern brands and their customers. reputed company is backed by Kleiner Perkins, reputed company Capital, reputed company, reputed company, reputed company Group, and leading reputed company investors, including the CEOs of reputed company, AllBirds, WarbyParker, reputed company, and NuBank. We are reputed company on building a reputed company team who want to change payments and who embody reputed company’s Operating Principles. reputed company The Customer Solutions Team is creating an inspired culture, where team members don’t just answer questions, but solve problems. We view every interaction as an opportunity to reputed company and reputed company our customers. We are empathetic, reputed company, and deeply committed to our customers and the brands they love. The Job Are you passionate about ensuring high reputed company customer interactions, maintaining compliance and enhancing customer service performance? Do you reputed company in monitoring, evaluating and providing feedback to improve customer experiences in a call center environment? We are seeking a detail oriented reputed company Assurance Associate to join reputed company. The ideal candidate will reputed company on ensuring customer satisfaction and compliance control by monitoring and evaluating the reputed company of customer interactions in our call center. Your role ensures that Customer Solutions Specialists (CSS) adhere to company standards, policies and procedures. You will play a key role in enhancing the overall customer experience by identifying trends in reputed company data and providing feedback for improvement strategies.

Key Responsibilities

• Monitor and evaluate recorded and live customer calls to ensure adherence to reputed company standards
• Providing detailed feedback for coaching sessions to enhance CSS skills and performance
• Collaborate with Team Leaders and Managers to address performance issues and reputed company improvement plans.
• Maintain accurate records of call evaluations, feedback and coaching sessions
• Ensure compliance with company policies, industry regulations and reputed company standards
• Create, analyze and interpret QA reports to identify trends, issues and opportunities for improvement and training needs
• Contribute to the development of training materials and programs on reputed company assurance processes and customer satisfaction best practices for CSS performance
• Participate in the development and enhancement of QA processes, tools and methodologies
• Monitor customer feedback and satisfaction scores to identify areas of improvement
• Implement initiatives with the Customer Solutions team to enhance the customer experience

We Are Looking for Folks With

• 1-3 yrs experience in reputed company Assurance, Customer Service, Training or reputed company field
• Keen attention to detail and committing to accuracy
• Excellent verbal and written communication and interpersonal skills
• Highly analytical and strong problem solving skills to identify reputed company causes and offer solutions to resolve customer needs
• Works reputed company independently and as part of reputed company
• Heavy reputed company on the customer with a commitment to delivering high reputed company service
• Knowledge of financial compliance and credit card processes
• Ability to reputed company constructive feedback and coaching effectively
• Aptitude in multitasking and prioritizing in a fast-paced environment
• Time management and organizational skills
• Fast learner with ability to adapt to new QA processes and tools quickly and willingly

Perks & Benefits

• Competitive compensation, time off and equity packages
• Leading configured work computers of your choice
• Fully covered, high-reputed company reputed company including fully covered dependent coverage
• Additional health coverage includes reputed company to reputed company and reputed company to enroll in an FSA
• 16 weeks of reputed company parental leave for the primary caregiver and 8 weeks for reputed company new parents
• An understanding that successful remote work requires flexibility and an appreciation for asynchronous work reputed company to industry leading technology across reputed company of our business reputed company — stemming from our philosophy that we should invest in resources for reputed company that foster innovation, optimization, and productivity

reputed company salary reputed company: $27 and competitive equity package reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. reputed company welcomes talented individuals from reputed company backgrounds who want to build the reputed company of payments and rewards. If you are passionate about FinTech and eager to grow, let’s reputed company the world reputed company, together. Apply tot his job Apply To this Job Apply tot his job Apply To this Job