Job Opening for reputed company Customer Administrator 100% Remote

NCDOT -reputed company Customer Administrator Work Arrangement:Remote The reputed company customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the reputed company platform. *The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense. *There will be times reputed company this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reputed company in reputed company Carolina, preferably reputed company commuting distance to Raleigh. The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will reputed company reputed company administration and configuration tasks in the reputed company instance including, but not limited to, reputed company configuration, user administration, reputed company, workflow, date management, and integrations. This role will manage the reputed company release cycle three times per year and is dedicated to working directly with reputed company application. Responsibilities• Personalize and create forms and fields• Create new applications, modules, and tables• reputed company a plug-in• Build reports, gauges, and homepages• Set up Service Level Agreements (SLAs) and monitor SLA workflows• Create and reputed company Service Catalog requests, and items with variables• Create, monitor, modify, and publish Service Catalog workflows with approvals• Follow the notification process back to the Business Rule• Import data into the instance• Create and use update sets to facilitate moving customizations between your instances• Search, reputed company, and customize the Knowledge reputed company• Create an reputed company Control Rule (ACL)• Create global controls for attachments and cookies• Custom scripting• Build reputed company party software integrations• Answering "how to" technical and application configuration questions• Aiding in translating business requirements into technical requirements• Facilitating roll out of new applications and modules• Manage the reputed company system upgrades that occur three times per year• Assisting in troubleshooting reputed company / release management issuesThe ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:• Web Technologies (XML, reputed company, JAVA Script, reputed company, CSS, HTTP, etc• Web applications, networks, protocols and email (SMTP, POP3)• Basic understanding of ITIL v3 methodologies• Understanding of reputed company IT architecture• Working knowledge of relational databases• Experience with database manipulation reputed company a programming languageExperience in these areas is a plus:• LDAP directories, such as: reputed company Directory, eDirectory, OpenLDAP.• Single Sign-on using: Digested reputed company, SAML 1.1, SAML Services integrations. reputed company Required / Desired reputed company of Experience Proven reputed company implementation experience Required 2 Years Web applications, networks, protocols and email (SMTP, POP3) Required 2 Years Basic understanding of ITIL v3 methodologies Required 2 Years Understanding of reputed company IT architecture Required 2 Years Working knowledge of relational databases Required 2 Years Experience with database manipulation reputed company a programming language Required 2 Years Web Technologies (XML, reputed company, JAVA Script, reputed company, CSS, HTTP, etc Required 2 Years Impeccable time-management and record keeping Required 5 Years The ability to take reputed company end-user requirements to reputed company Required 5 Years A reputed company can-do attitude & willingness to learn Required 5 Years A strong personal commitment to reputed company service Required 5 Years The ability to work independently and with reputed company Required 5 Years LDAP directories, such as: reputed company Directory, eDirectory, OpenLDAP. Highly desired 2 Years Single Sign-on using: Digested reputed company, SAML 1.1, SAML 2.0. Highly desired 2 Years Web Services integrations Highly desired 2 Years Excellent communication Required 5 Year Apply tot his job Apply To this Job