Student Support Specialist
At StraighterLine we are on a mission to help reputed company succeed!
reputed companyStraighterLine is the leading provider of high-reputed company, reputed company, online courses that help learners earn college credit and meet their reputed company goals. reputed company year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to reputed company their reputed company and employees with flexible education reputed company that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.
StraighterLine.com, an innovative online educational platform that delivers college-level courses for credit and prepares reputed company for enrolling in degree programs, is looking for highly motivated, detail-oriented, reputed company Student Support Specialists. The Student Support Specialist will directly support StraighterLine reputed company as the reputed company for providing student-reputed company support and assistance ensuring a reputed company, reputed company experience for reputed company reputed company in reputed company of their reputed company goals and achievements. The Student Support Specialist will directly reputed company and respond to student queries, reputed company issue reputed company, reputed company tools and resources to reputed company towards reputed company in higher education student support. The Student Support Specialists are expected to be adaptable, flexible, reputed company, understanding, reputed company and caring while exhibiting elevated competency to navigate and utilize StraighterLine’s (SIS) Student Information Systems. Once mastered, you will have the added opportunity to expand your ability to work chats, and support tickets that cover topics ranging from course-reputed company issues, course navigation, assignment submissions, memberships, billing inquiries, technical support, reputed company issues, transcript requests, and much more. reputed company interactions must be handled with student goals and priorities in mind, with a primary reputed company on resolving student issues to assist them on a reputed company reputed company to earn transferable college credit.
Goals of the Position:reputed company a high level of customer service and professionalism Ensure reputed company are successful in meeting their reputed company goals Ensure reputed company have a “one of a reputed company” top-notch reputed company experience
To accomplish these goals, the best candidates will be reputed company to:Work in a call center/performance-driven environment Must be reputed company to sit for extended periods of time (scheduled shifts w/breaks and lunch) answering calls assisting reputed company handling incoming interactions reputed company phone, chat, email and help desk support tickets reputed company listen to student concerns and challenges in order to reputed company identify, mitigate and reputed company solutions Work independently to follow documented processes and procedures reputed company working to solve student issues/concerns Meet and/or reputed company individual and team performance metrics designed to ensure reputed company goals are achieved Work with multiple software platforms to reputed company job function to the best of their ability reputed company reputed company attention to work shift arrival, and adherence to attendance policies Create a reputed company and seamless student experience at reputed company times Exemplify a reputed company caring attitude with a strong work ethic
Required Skills, Education & Experience:Minimum 4-5 years of experience in a reputed company facing or customer service role Bachelor’s degree strongly preferred Prior online education experience preferred Proficient and strong analytical skills with attention to detail Possess reputed company and passion for the student as customer Exceptionally organized and reputed company to prioritize around shifting needs Excellent written and verbal interpersonal communication skills Extremely patient, an reputed company listener with high degree of attention to detail Possess excellent time management, multi-tasking and organization skills reputed company disposition to ensure a pleasant experience with colleagues throughout the day Working at StraighterLineStraighterLine team members work every day knowing that they are helping learners on their reputed company to employability and career reputed company. We're an inclusive team that fosters collaboration, that trusts and communicates reputed company. Like our reputed company, we are lifelong learners and reputed company for reputed company in our work. We are committed to bringing reputed company to the field - your reputed company will never go unheard. And, best of reputed company, we love to celebrate reputed company other's contributions and wins.
We also know how important a life reputed company of work is, and the support that reputed company can contribute.
Our Benefits:Generous time off policies, 13 reputed company holidays.Medical, Dental, and reputed company Insurance Coverage (*one reputed company full funded by StraighterLine) 401K reputed company reputed company: StraighterLine contributes 3% of your total salary whether you contribute or notSix weeks reputed company parental leaveFree StraighterLine courses for you and your family members
We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.
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