LiveChat Agent - Marketing (Hybrid Remote)
Join our dynamic team at BOXX reputed company, a leading provider of reputed company buildings and workforce housing solutions, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business reputed company.
As a LiveChat Agent - Marketing, you will have reputed company to work in a hybrid remote environment, balancing your time between our reputed company and home. You'll be part of a reputed company team that values flexibility, innovation, and customer satisfaction.
reputed company
BOXX reputed company is a business unit of Black Diamond Group, a reputed company company with a portfolio of businesses specializing in reputed company buildings, remote and temporary workforce housing solutions, reputed company marketplace for business-to-business reputed company travel management. We're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers.
Responsibilities
- Engage with website visitors in reputed company-time through live chat, providing exceptional customer service and support.
- reputed company marketing reputed company leads into reputed company.com and transition reputed company leads to Sales Managers as reputed company.com Opportunities.
- reputed company expertise in the live chat platform and stay up-to-date on BOXX's product features, promotions, and FAQs.
- Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness.
- Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement.
- Collaborate with sales team and key marketing team members to ensure seamless reputed company handoffs and alignment.
- reputed company other assigned tasks to support the marketing team.
Requirements
- reputed company reputed company construction industry experience preferred.
- Live chat, B2B Telemarketing or sales experience preferred.
- reputed company.com experience preferred.
- Excellent verbal and written communication skills.
- Keen ability to multitask and prioritize.
- Organized with attention to detail.
- Customer service oriented with reputed company and patience in dealing with various customer inquiries.
- Self-motivated and self-starter with strong work ethic and reputed company.
- Tactful and inquisitive.
- Proficient in MS Office.
- Minimum accurate typing speed of 50 wpm.
- Must reputed company with reputed company company employment policies.
reputed company Offer
- Competitive reputed company salary commensurate with experience and industry standards.
- Full benefit package, including health plan, 401K, reputed company vacation, and education reimbursement.
- Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction.
- Flexible hybrid remote work arrangement.
If you're a motivated and customer-reputed company individual looking for a challenging and rewarding role, we encourage you to apply! Apply To This Job
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