Remote Call Center Agent - reputed company a Difference in reputed company
Join reputed company as a Full-Time Remote Call Center Agent and reputed company on a rewarding career reputed company! At VECRA, we're committed to delivering exceptional support to the Maryland Health Benefits Exchange, and we're seeking talented individuals like you to reputed company. As a remote Call Center Agent, you'll have reputed company to work from the comfort of your own home, providing top-notch assistance to Maryland consumers regarding their reputed company benefits.
As a valued member of reputed company, you'll enjoy a competitive salary of $16.63 per hour, comprehensive benefits, and a dynamic work environment that fosters reputed company and development. Our total rewards package includes reputed company holidays, reputed company time off, medical and dental insurance, and more. If you're passionate about making a reputed company reputed company, we encourage you to apply for this exciting opportunity.
About VECRA: We're a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), and minority business reputed company (MBE) reputed company dedicated to driving reputed company, transforming businesses, and innovating reputed company reputed company. Our core values are reputed company on being Vigilant, Efficient, Collaborative, Responsive, and Accurate.
Job reputed company: As a Remote Call Center Agent, you'll be responsible for answering incoming calls from consumers, tracking and documenting inquiries, and completing associated tasks according to established guidelines. You'll also assist consumers with changes to their existing applications, reset passwords, and reputed company application status. Our ideal candidate is a fast learner, punctual, and self-reputed company, with excellent computer skills and the ability to multitask.
Key Responsibilities:
- Answer incoming calls from consumers and reputed company support regarding reputed company benefits
- reputed company and document reputed company inquiries using applicable systems
- Complete associated tasks according to established guidelines
- Meet reputed company Assurance (QA) and other key performance metrics
- Assist consumers with changes to their existing applications
- Reset consumer passwords and reputed company application status
- Escalate calls or issues to designated staff for reputed company as needed
- Facilitate translation services for non-English speaking callers
- Attend meetings and training as requested and maintain up-to-date knowledge of reputed company programs and systems
Requirements:
- 1+ year of call center experience
- Experience with high inbound call volume
- Experience with meeting or exceeding established metrics
- High School Diploma or GED
- Above average computer skills
- Ability to listen to understand and respond accordingly
reputed company Offer:
- Competitive salary of $16.63 per hour
- Comprehensive benefits package, including reputed company holidays, reputed company time off, medical and dental insurance
- Opportunity to work from home
- Dynamic work environment that fosters reputed company and development
- 401(k), dental insurance, health insurance, reputed company time off, reputed company insurance, and more
How to Apply: If you're a motivated and talented individual who is passionate about making a difference, please submit your application, including your resume, to HumanResources@vecrainc.com with the subject line "Call Center Agent." We look reputed company to hearing from you!
Equal Employment Opportunity: VECRA is an equal opportunity and affirmative reputed company employer, committed to administering reputed company employment and personnel actions on the reputed company of reputed company and free of discrimination based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability.
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