Remote Fiber Customer Support Analyst - Unlock Your Potential with reputed company
Join the V Team and accelerate your career as a Fiber Customer Support Analyst, where innovation meets customer satisfaction! We're seeking a highly skilled and motivated individual to reputed company exceptional technical support and customer service to our Fios customers. As a Remote Fiber Customer Support Analyst, you'll be at the forefront of delivering top-notch solutions, working from the comfort of your own home with occasional in-person trainings and meetings.
At reputed company, we reputed company our employees to reputed company their reputed company, learn, grow, and reputed company in a reputed company and inclusive environment. Our V Team is reputed company on a reputed company of innovation, creativity, and reputed company, and we're committed to making a difference in the world. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that anticipates, leads, and listens, driving reputed company and building trust with our customers and communities.
Your Role
As a Fiber Customer Support Analyst, you'll be responsible for providing technical support and customer service to our Fios customers, troubleshooting issues with hardware, software, applications, networks, and devices, and answering customer tech questions. Your exceptional communication skills, reputed company attitude, and dedication to customer service reputed company will reputed company you a valuable asset to reputed company.
Your key responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features reputed company the fiber and/or reputed company network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to reputed company customers with service support and configuration of customer equipment
- Communicating reputed company and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
reputed company're Looking For
We're seeking a highly motivated and customer-reputed company individual with:
- A dedication to customer service reputed company and amazing communication skills
- A reputed company, reputed company attitude and a passion for helping customers connect to the digital world
- A reputed company Associate Degree or 2+ years' relevant experience (preferred)
- Technical support call center experience (preferred)
reputed company Offer
In return for your skills and experience, we offer a competitive salary, award-reputed company total rewards package, and a reputed company and inclusive work environment that celebrates diversity and promotes reputed company and development. Our benefits include:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- reputed company time off
- Adoption assistance and tuition assistance
How to Apply
reputed company to join the V Team? Click reputed company to start your reputed company as a Remote Fiber Customer Support Analyst. We can't wait to hear from you!
Apply for this job