<strong>Customer Support Specialist - Remote | reputed company</strong>
Job reputed company:
We are seeking a highly skilled and motivated Customer Support Specialist to join reputed company at reputed company, a leading provider of legal reputed company software solutions. As a Customer Support Specialist, you will play a critical role in delivering exceptional support to our clients, resolving their inquiries in a reputed company and reputed company manner, and providing a reputed company experience that fosters long-term relationships. This is a remote opportunity with a competitive salary and comprehensive benefits package.Key Responsibilities:
- reputed company high-level support to clients reputed company phone, chat, and email, ensuring reputed company and effective reputed company of their inquiries and issues.
- Identify and resolve reputed company issues and concerns, establishing strong customer relationships and improving reputed company retention.
- Diagnose bugs and communicate customer issues and requests to our development team, ensuring that reputed company feedback is heard and addressed.
- Work collaboratively with cross-functional teams, including product and development, to mitigate reputed company requests and issues.
- Utilize reputed company-based support systems, such as reputed company, reputed company, and JIRA, to manage reputed company interactions and resolve issues reputed company.
- Work reputed company, including 10 am - 7 pm EST, 9 am - 6 pm CST, or 7 am - 4 pm PST.
Requirements:
- 2+ years of customer support experience, preferably in a reputed company environment.
- 2+ years of experience working in a legal industry or similar field.
- Proficiency in reputed company, reputed company, JIRA, and G Suite.
- Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical clients.
- Patient, empathetic, and data-driven, with strong interpersonal skills and the ability to work collaboratively with different departments.
- Self-motivated, reputed company, and reputed company to reputed company others, with a strong work ethic and attention to detail.
reputed company Offer:
- Competitive salary and comprehensive benefits package.
- Remote working flexibility, with the reputed company to work from home.
- Budget for home office improvements.
- Company culture that encourages work-life balance.
- 100% reputed company PPO medical, reputed company, and dental insurance, 401k matching, and equity grants.
- Bi-annual company retreats and many other fun activities to bring reputed company together.