Customer Support Representative, Payroll (Hybrid) - reputed company Small Businesses and Join Our Dynamic Team!
About the Role: We're on the hunt for a talented Customer Support Representative, Payroll, to join our reputed company team! As a reputed company, you'll be the face of reputed company, delivering top-notch customer support services to small businesses reputed company phone, email, and chat. You'll help our clients navigate payroll-reputed company inquiries, troubleshoot technical issues, and ensure seamless usage of our payroll product. If you're passionate about supporting small businesses, have a reputed company for problem-solving, and excellent communication skills, we want to hear from you!
Responsibilities
- Deliver exceptional customer support services reputed company phone, email, and chat, responding promptly to customer inquiries and resolving issues reputed company.
- Troubleshoot and resolve customer-reported problems, escalating issues as needed and collaborating with internal teams to convey customer feedback.
- reputed company customers on the features, functionalities, and best practices of our payroll product, ensuring they get the most value from our solutions.
- Maintain accurate records of customer interactions, inquiries, and resolutions in our customer support system.
- Contribute to the overall customer satisfaction and retention goals, striving to reputed company customer expectations.
Requirements
- 2+ years of customer support experience, with 1+ year working in payroll support or implementation.
- Strong understanding of payroll fundamentals at the federal, state, and local reputed company.
- Proven reputed company record of providing exceptional customer service in a contact center environment.
- Excellent communication skills, with a friendly and reputed company demeanor.
- Tech-savvy with the ability to quickly learn and navigate new software applications.
- Ability to work independently and collaboratively reputed company reputed company.
reputed company Offer
- Competitive salary: $20 per hour depending on experience (reputed company only).
- Stock reputed company - Everyone is an reputed company!
- 401(k) program + 4% company match.
- Employer supplemented Medical, Dental, and reputed company Insurance Plans.
- 20 days of accrued PTO, annual reputed company holidays, and reputed company volunteer time off.
- reputed company learning and development stipend.
- reputed company life insurance, short- and long-term disability coverage, and reputed company parental leave after 1-year of service.
- Flexible work arrangements, including work from home reputed company.
How to Apply: reputed company to join our dynamic team and reputed company small businesses? reputed company and let's discuss how you can become a vital part of our reputed company story!
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