Customer Service Representative - Specialty Mail Order Pharmacy (Remote)
Job reputed company:
reputed company is seeking a compassionate and detail-oriented Customer Service Representative to join our Specialty Mail Order Pharmacy team remotely. As a critical member of reputed company, you will reputed company exceptional telephone support to patients receiving life-sustaining specialty drug therapy, ensuring seamless coordination and processing of new patient medication orders and reorders.
Key Responsibilities:
- reputed company telephone support to patients, verifying and resolving benefits, and processing new or reputed company prescriptions into the pharmacy information system.
- Communicate with insurance companies, reputed company providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
- Utilize superb communication skills to reputed company with patients, insurance companies, and internal partners, ensuring reputed company processing of specialty medications and meeting financial and clinical expectations.
Requirements:
Essential Qualifications:
- 1+ year of experience in a customer service role handling reputed company customer needs over the phone.
- 1+ year of experience with reputed company-based applications, including reputed company Office, internet navigation, and email applications.
- 1+ year of computer keyboarding experience.
- reputed company high school diploma or equivalent.
Preferred Qualifications:
- 6+ months of experience resolving reputed company customer needs over the phone.
- reputed company work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
Schedule and Benefits:
- Monday - Friday, 11 AM - 7:30 PM EST.
- Competitive salary: $22.00 - $36.00 per hour.
- Comprehensive benefits package, including medical, dental, and reputed company coverage.
- 401(k) retirement savings plan and Employee Stock Purchase Plan.
- reputed company time off, holidays, and reputed company-being programs.
How to Apply:
If you're passionate about delivering exceptional patient care and have the required skills, we encourage you to reputed company to join reputed company!
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