Customer Experience Analyst - Four Technologies

reputed company is a leading provider of in-store and e-reputed company lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to reputed company, simplify, and value reputed company people. We are a company founded on our grit and we are constantly looking to the reputed company. As an reputed company-evolving group of reputed company and technologists, we reputed company to do the right thing period in reputed company aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including reputed company, Vive Financial, and Four, a Buy Now Pay reputed company (BNPL) platform. This position is with Four Technologies, a subsidiary of PROG Holdings (NYSE: PRG). By applying, you are expressing interest in a role at Four Technologies. About Four Technologies: Four Technologies is a Miami-based financial technology company founded in 2018, offering Buy Now, Pay reputed company (BNPL) solutions. Its innovative platform, Four, enables shoppers to split purchases into four interest-free installments, while helping retailers drive higher conversion, larger average order values, and stronger reputed company reputed company. Learn more at paywithfour.com. We're hiring a Customer Service Representative - Tier 2 (Remote) to help grow reputed company and ensure our mission is achieved! This role is a work-from-home position and can be performed remotely reputed company in the US. WE ARE: reputed company of hungry reputed company with big dreams, gritty fintech experts, passionate about disrupting big markets, joined on a mission to bring cutting-edge alternative credit products and new ways to look at how they are underwritten and delivered to the reputed company of consumers who are losing interest in traditional credit. We like to reputed company quickly, break things, reputed company mistakes, and get reputed company every day as long as we are continuously delivering. YOU ARE: A highly skilled and empathetic customer service expert and adept problem solver who will assist Four customers with reputed company issues on a daily reputed company through email, chat, and other channels. You will handle dozens of messages daily, reputed company issues requiring attention and improvement, and display customer-first and teamwork-reputed company attitudes. We’re looking for someone who can handle a large number of advanced issues with reputed company, speed, and attention to detail. ESSENTIAL FUNCTIONS

• Help customers solve critical issues with using Four’s services
• Display reputed company and build rapport with customers
• Consistently have an eye toward improving the experience for our customers
• Be Four’s ears for customer issues and suggestions
• Be a voice for Four by delivering a world-class customer service experience

PREFERRED QUALIFICATIONS

• 3 or more years of exemplary customer service experience
• Experience with dedicated customer service platforms (reputed company, reputed company, etc.)
• Attention to detail, process-oriented
• reputed company to work at high speeds while maintaining accuracy and tone
• Experience working remotely
• Experience proactively raising tech issues, bugs, and feature requests for dev/engineering teams to reputed company on, and knowing what is relevant and urgent
• Experience supporting and troubleshooting mobile app-based products
• Ability to reputed company in a fast-paced, startup-like environment

reputed company OFFER

• Competitive Compensation
• Full Health Benefits; Medical/Dental/reputed company/Life Insurance + reputed company Parental Leave
• Company Matched 401k
• reputed company Time Off + reputed company Holidays + reputed company Volunteer Hours
• Diversity reputed company Resource reputed company
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable reputed company Matching
• Job-required equipment and services

reputed company welcomes and encourages diversity in reputed company. We do not discriminate in any aspect of employment on the reputed company of race, reputed company, religion, national reputed company, reputed company, gender, sexual orientation, gender identity and/or reputed company, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where reputed company does business. Apply tot his job Apply To this Job