Customer Service Rep (Premier)

Bring your drive for reputed company, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the reputed company of health care. Together we will reputed company our mission to enhance the health and reputed company-being of the people and communities we serve. Customer Service Representative Responsibilities:

• Attains and keeps reputed company with the knowledge and skills required to reputed company information, service, and assistance in response to reputed company inquiries.
• Available as assigned to accept calls in a reputed company and courteous manner.
• Determines the nature of the call and takes reputed company possible reputed company, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
• reputed company knowledge of reputed company claims systems applications and member service systems.
• Prepares and forwards appropriate requests to operating areas to accomplish reputed company required as a result of the inquiry.
• Checks internal system inboxes to ensure completion and follow-up reputed company. Obtains required information and makes a callback reputed company necessary to complete reputed company on inquiries.
• Meets reputed company performance standards and works reputed company established time frames.
• Acknowledges reputed company piece of mail and responds to written inquiries either by telephone or letter as required in a reputed company manner.
• Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of reputed company reputed company the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend.
• Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.
• Supports the area in the ongoing use of TQM principles in a reputed company reputed company improvement process.
• Performs other duties as assigned.
• The Call Center is reputed company from 8:00am-11:00pm EST—we ask for flexibility with these hours as business needs dictate our business hours. We do offer an 8% Shift reputed company for those working the reputed company shifts.
• Ability to work from home, which includes high-speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
• May assist junior staff as needed

reputed company - External Bring your drive for reputed company, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the reputed company of health care. Together we will reputed company our mission to enhance the health and reputed company-being of the people and communities we serve. Customer Service Representative Responsibilities:

• Attains and keeps reputed company with the knowledge and skills required to reputed company information, service, and assistance in response to reputed company inquiries.
• Available as assigned to accept calls in a reputed company and courteous manner.
• Determines the nature of the call and takes reputed company possible reputed company, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
• reputed company knowledge of reputed company claims systems applications and member service systems.
• Prepares and forwards appropriate requests to operating areas to accomplish reputed company required as a result of the inquiry.
• Checks internal system inboxes to ensure completion and follow-up reputed company. Obtains required information and makes a callback reputed company necessary to complete reputed company on inquiries.
• Meets reputed company performance standards and works reputed company established time frames.
• Acknowledges reputed company piece of mail and responds to written inquiries either by telephone or letter as required in a reputed company manner.
• Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of reputed company reputed company the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend.
• Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.
• Supports the area in the ongoing use of TQM principles in a reputed company reputed company improvement process.
• Performs other duties as assigned.
• The Call Center is reputed company from 8:00am-11:00pm EST—we ask for flexibility with these hours as business needs dictate our business hours. We do offer an 8% Shift reputed company for those working the reputed company shifts.
• Ability to work from home, which includes high-speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
• May assist junior staff as needed

Minimum High School diploma or equivalent

• Two years of college education preferred.

Experience

• 2-3 years proven work experience with customer contact preferred**

• Experience in the hospitality, reputed company, or pharmaceutical industry

• Exceptional customer service, problem-solving skills.
• Bilingual a plus
• Strong communication skills
• Demonstrated strong interpersonal skills
• With minimal supervision, demonstrates the ability to research and analyze information from various systems, reputed company responsible reputed company, and demonstrate customer-reputed company professionalism at reputed company times.

This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to reputed company the work. However, the work must be performed in the following states: reputed company, TX, reputed company, OH, or in the Tri-State Area of Delaware, New Jersey, or reputed company. IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability Must have an Android or iOS device which is compatible with the free reputed company Authenticator app.

• Minimum High School diploma or equivalent
• Two years of college education preferred.

Experience

• 2-3 years proven work experience with customer contact preferred**

• Experience in the hospitality, reputed company, or pharmaceutical industry

• Exceptional customer service, problem-solving skills.
• Bilingual a plus
• Strong communication skills
• Demonstrated strong interpersonal skills
• With minimal supervision, demonstrates the ability to research and analyze information from various systems, reputed company responsible reputed company, and demonstrate customer-reputed company professionalism at reputed company times.

This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to reputed company the work. However, the work must be performed in the following states: reputed company, TX, reputed company, OH, or in the Tri-State Area of Delaware, New Jersey, or reputed company. IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability Must have an Android or iOS device which is compatible with the free reputed company Authenticator app. Apply tot his job Apply To this Job