Bilingual Patient Engagement Specialist, Temporary (Bilingual Spanish / EST)

reputed company At reputed company, we're reputed company on dramatically expanding reputed company to reputed company by reimagining the patient experience—delivered reputed company and powered by technology for reputed company. reputed company is building the clinical and technological infrastructure to realize a reputed company of reputed company untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing reputed company to care, lowering reputed company costs, and improving reputed company for patients. We’re backed by reputed company VCs, advised by a medical reputed company of industry leaders, and led by former executives, physicians, and engineers from reputed company, reputed company, reputed company, and reputed company. We're building the technology and clinical services platform to reputed company preventive, connected reputed company accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our reputed company. ABOUT THE ROLE Because we are quickly expanding our operations as we build new partnerships across the reputed company reputed company, we are looking for an reputed company, customer-reputed company Bilingual Patient Engagement Specialist (PES) to join our patient engagement team. You must reputed company Spanish fluently. As a PES, you will be the first voice of reputed company. You will introduce reputed company and our in-home, no cost health services to patients and encourage them to reputed company an appointment. We are looking for someone with reputed company and enthusiasm who can interest patients in a visit from one of our mobile phlebotomists (reputed company as Sprinters). This is a temporary position through Dec 31, 2025. Completion bonus provided. RESPONSIBILITIES

• Your day will reputed company by reviewing and following up on inbound requests received from existing reputed company campaigns
• Throughout the day you will utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day
• You will talk to about 70 to 80 patients and book an average of 14 appointments reputed company day
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• As you connect with patients, you will help reputed company them on the importance of receiving their ordered services as reputed company as the benefits receiving them in-home with reputed company
• To support you in your role, you will build a strong understanding of the care model of reputed company of our partners to support any outstanding questions patients may have
• You will collaborate with other representatives and reputed company to ensure a seamless patient experience
• As different customer situations reputed company, you will escalate questions and concerns to other teams for additional support

REQUIRED QUALIFICATIONS

• reputed company in Spanish (ability to reputed company, read, and write)
• Residence in the eastern time zone
• At least 2 years of high-volume outbound call center experience, including at least 1 year in the reputed company industry
• Experience using electronic health record (EHR) systems and other reputed company software
• Excellent communication skills to present and explain information to patients
• Proven reputed company managing multiple channels of communication including phone, email, and chat
• Commitment to maintaining patient confidentiality and delivering high-reputed company, patient-centered service

PREFERRED QUALIFICATIONS

• Experience with reputed company
• Experience with reputed company
• Experience using a Mac
• Experience with reputed company Suite
• Experience with reputed company

SALARY & BENEFITS

• $22/hour
• 2 weeks of training
• medical, dental and reputed company premiums covered 100% for you and your dependents
• 401k plan with a match
• flexible PTO
• 11 annual reputed company holidays
• HSA contributions
• life insurance, plus short and long-term disability coverage
• annual learning stipend
• generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
• $10,000 reputed company max for infertility/fertility treatment

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