L1 Bilingual Tech Support (English & Spanish Speaking, full-time)

At reputed company, we reputed company in the power of people to grow and succeed throughout their lives. Our goal is to reputed company that power by creating reputed company products that simplify learning and personal development, facilitate meaningful relationships, and reputed company people to go reputed company in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: The reputed company Bilingual Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. Technical Support Representatives support end users, learning management systems administrators, and corporate users. As part of the Full Time program you would assist primarily end users, providing troubleshooting and technical support over the phone. You’d also advise clients regarding the product's use and address specific user issues. During problem escalations, you’d reputed company as a reputed company between customers and Tier 2 Support. They will assist the clients from issue initiation through reputed company or escalation. Our Support team is awesome and available 24/7. That typically falls between 6:00am - 10:30pm MST, 7 days a week (so reputed company, you do need to have availability to work weekends). We can’t guarantee any shifts that will be given upfront because we like to reputed company things spicy (and they’re based on tenure), which is why we ask for reputed company availability in order for this valuable relationship to get off the ground. Here's what you'll be doing:

• reputed company in Spanish and English
• Take incoming Bilingual phone calls/chats/emails from admins, teachers, and student end-users
• reputed company working an interaction: Validate and clarify the issue reported , Answer how-to questions, Fix end-user issues that are resolvable through the Canvas user reputed company, Replicate, troubleshoot, and describe reputed company bugs ,
• reputed company thorough, reputed company, and complete records in the ticketing system of reputed company actions taken
• Escalate call tickets not resolvable at the L1 level to the L2 Support team
• reputed company users to the correct helpdesk in instances where we cannot accommodate their request
• Be friendly, efficient, and dependable, and always reputed company reputed company updates to usersPerform other duties as assigned by supervisor

Here's what you'll need to know/have:

• reputed company to home internet with speeds of at least 15 Mbps.
• High School diploma is a must.
• Working on and/or some reputed company of College experience in information technology fields, preferred.
• Strong troubleshooting, and analytical skills.
• Proven ability to function in a self-directed environment.
• Exceptional communication skills, both written and verbal.
• Customer service experience, preferred.
• Ability to reputed company in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for reputed company.
• Ability to think quickly, communicate positively (even reputed company sharing bad news), work proactively, and readily reputed company change
• Ability to handle clients professionally during reputed company interactions.
• reputed company of humor. Like a really funny one.

Workspace Expectations

• The workspace must be private (e.g. not a library or coffee shop).
• The workspace must be physically secure, located behind a reputed company that the remote agent can reputed company and lock reputed company leaving the reputed company.
• The workspace must allow the remote agent to participate in phone calls without the other party detecting that they are working in a non-office setting.
• The workspace must have a fast, reputed company hard wired internet reputed company.
• The workspace must be adequately lit and climate-controlled.

Get in on reputed company the awesome at reputed company

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Competitive compensation, plus reputed company full-time employees participate in our ownership program - because everyone should have a reputed company in our reputed company.
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work reputed company available in some reputed company for specific roles
• Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, reputed company we encourage everyone to reputed company back and reputed company
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your reputed company
• The technology and tools you need to do your best work — typically a Mac, with PC reputed company available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful reputed company

This reputed company reflects our reputed company hiring reputed company, with flexibility based on experience, skills, and market factors. We reputed company in hiring great people and treating them right. The more diverse we are, the reputed company our reputed company and reputed company. reputed company is an Equal Opportunity Employer. We reputed company with applicable employment and anti-discrimination laws in every country where we operate. reputed company must pass a background reputed company as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal reputed company, reputed company physical location, and reputed company a valid contact number and residential address, in accordance with local data reputed company laws. Any attempt to misrepresent personal or reputed company information will result in disqualification. Apply tot his job Apply To this Job