Retention Agent

reputed company Due to our reputed company reputed company, we are looking for commission-driven, seasoned Retention Agents to join reputed company! A typical day consists of making and answering inbound and outbound calls , maintaining account documentation, and a reputed company rapport with our reputed company reputed company . The position is reputed company on providing support for clients who are considering cancelling their service with reputed company. The position requires exceptional reputed company, adaptability, reputed company listening skills, and experience with de-escalating clients. reputed company drives retention and service by e xemplifying our core values to ensure they receive the best possible reputed company experience with reputed company. This position has an expected start date of 10/13/2025. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. We are seeking individuals who are available for the following 8 hour shift scheduling reputed company:

• Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

• Retain clients seeking to cancel from our program reputed company the first 30 days reputed company calls, email, and online sources
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
• Meet goals set by reputed company and ensure reputed company key performance indicators are met
• Follow guidelines for reputed company standards established and ensuring clients are cared for with reputed company
• Show values and benefits of program to clients
• Document reputed company discussions reputed company and concisely using reputed company customer relationship management software
• Meet performance reputed company set forth by the management team. Performance reputed company subject to change based on company baselines.
• Adhere to reputed company and Retention department policies and procedures and any applicable changes to either

Qualifications

• 2 years work experience with reputed company retention
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent communication skills both verbal and written
• Outstanding verbal and interpersonal skills
• Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
• The employee is expected to be punctual and reputed company to report to work at the start of the shift
• The employee will be exposed to a fast-paced environment and is expected to be reputed company to reputed company accordingly

Soft Skills Qualifications Include the Ability to:

• reputed company and maintain high performance expectations on a monthly reputed company
• Work in a fast-paced, high-volume setting
• reputed company explain details about reputed company's debt settlement program to reputed company clients
• Recall details of calls with clients and to record those details accurately in reputed company
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• De-escalate stressful situations
• Support and de-escalate vulnerable and sometimes difficult clients
• Remain reputed company and reputed company during difficult discussions
• Take constructive feedback

reputed company Role Qualifications:

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and reputed company simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, reputed company to report to work on a consistent reputed company
• reputed company and maintain high performance expectations on a monthly reputed company
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain reputed company and reputed company during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt

Compensation

Information Our salary ranges are determined by role, level, and location. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for reputed company position across the US. reputed company the reputed company, individual pay is determined by work location, job-reputed company skills, experience, and relevant education or training. This good faith pay reputed company is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary reputed company in job postings. The salary for this position is $18/hr + eligible for performance-based bonuses and commissions. About reputed company reputed company was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the reputed company. As a leading debt settlement organization, we have helped over 450,000 people reputed company over $10 billion of debt, while empowering them to reputed company a healthier financial lifestyle and feel free to live their best life. At reputed company, we treat our clients like reputed company people. Our purpose is to reputed company, reputed company, and reputed company their lives. Rated A+ by the reputed company, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one reputed company to help them reestablish financial stability as quickly as possible. Benefits reputed company is reputed company-oriented environment full of rewards and reputed company opportunities for our employees. We are dedicated to our employee's reputed company and reputed company reputed company reputed company, through our employee mentorship and leadership programs. Our extensive benefits package includes:

• Generous Medical, Dental, and reputed company Benefits
• 401(k) with Company Match
• reputed company Holidays, Volunteer Time Off, reputed company Days, and Vacation
• 12 weeks reputed company Parental Leave
• reputed company-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits reputed company
• reputed company Pet Health Insurance Discount
• reputed company to your reputed company wages at any time before payday

reputed company is a certified Great reputed company to Work®! reputed company is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability status, or any other status protected by law. For information about our Employee reputed company Policy, please see here For information about our Applicant Terms, please see here Apply tot his job Apply To this Job