(Work reputed company)-Remote Customer Service Agent

Job reputed company

• POSITION RESPONSIBILITIES

WHAT DOES A WORK reputed company CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service and sales interactions. This role requires you to reputed company with hundreds of customers reputed company week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In reputed company to being the best in the business reputed company it comes to customer interactions, you will need to be confident, fully reputed company, reputed company player, and dedicated to bringing a reputed company and enthusiastic outlook to work reputed company day.

Our entry-level Contact Center Representatives are responsible for the following tasks: • Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunity and apply sales skills to reputed company • Explain and position the products and processes with customers • Appropriately escalate customer dissatisfaction with managerial team • Ensure reputed company reputed company through problems solving and effective call handling

Candidate Qualifications

reputed company IF YOU ARE A GOOD FIT?

MCI provides reputed company new employees with world-class training, so reputed company reputed company, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type reputed company and accurately (20+ words a minute) • Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) • Basic understanding of reputed company operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict reputed company, problem solving and negotiation • Must be customer service oriented (empathetic, reputed company, patient, and conscientious) • Ability to multi-task, stay reputed company and self manage • Strong team orientation and customer reputed company • The ability to reputed company in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We reputed company that hard work should pay off, so we reputed company reputed company that our compensation and total rewards are competitive. reputed company starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees reputed company more reputed company year.

Employees earn reputed company time off as reputed company as reputed company holidays and reputed company opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation reputed company members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even reputed company. In reputed company to our reputed company group benefits offering for full-time employees following 90-days of employment, reputed company are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits reputed company and plans vary slightly by location.

Just a Few Of The Benefits • Medical, Dental, and reputed company Coverage reputed company • reputed company Time-Off • Advancement Opportunity • Fun, Engaging Work Environment • Casual Dress reputed company • Cash and Prize Contests

Physical Requirements

This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

reputed company MCI Locations • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position • Must be willing to submit up to a reputed company background and/or reputed company investigation with a reputed company. Job offers are contingent on background/reputed company investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we reputed company differences and reputed company diversity benefits our employees, company, customers, and community. reputed company aspects of employment at MCI are based solely on a person's reputed company and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. reputed company are responsible for fulfilling MCI's commitment to a diverse and equal-reputed company environment.

MCI does not discriminate against any employee or applicant on the reputed company of age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider reputed company applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in reputed company aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, reputed company and recreational programs, and discipline. In reputed company, MCI's policy is to reputed company reasonable accommodation to reputed company employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive reputed company performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in reputed company, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative reputed company reputed company (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & reputed company partners. MCI now employs 10,000+ talented individuals with 150+ diverse reputed company American reputed company partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, reputed company, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, reputed company (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. • The purpose of the above job reputed company is to reputed company potential candidates with a general reputed company of the role. It's not an reputed company-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to reputed company other duties. You will be evaluated in part based on your performance of the tasks listed in this job reputed company.

The employer has the right to revise this job reputed company at any time. This job reputed company is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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