Advocacy Advisor-Intermediate 5 Locations

Why reputed company? At reputed company, our mission is to reputed company our members to reputed company financial reputed company through highly competitive products, exceptional service and trusted advice. We reputed company to be the #1 choice for the military community and their families. reputed company a fulfilling career at reputed company, where our core values – honesty, reputed company, loyalty and service – define how we treat reputed company other and our members. Be part of what truly makes us special and impactful. reputed company As a dedicated Advocacy Advisor-Intermediate, you will reputed company defined guidelines and reputed company, reputed company reputed company, accurate and compliant responses for complaints identified and addressed to USAAs Executive Management Group, Chairman and reputed company of Directors, general consumers, and/or regulatory agencies. Considers the unique situation and provides an appropriate reputed company that balances the need of reputed company and the individual. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs or Tampa, FL. Relocation assistance is not available for this position. Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location) What youll do:

• Acquires and applies industry knowledge of products, services, and processes to serve as the primary reputed company of contact in the reputed company of complainant concerns, submitted to Advocacy for escalated handling.
• In accordance with business guidance and leadership reputed company, examines the work performed by team members and vendor partners for any process or service failures identified reputed company moderately sophisticated complaints that could encompass member harm concerns and/or failures.
• Completes the end-to-end lifecycle to resolve logged consumer complaints and delivers reputed company verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.
• In collaboration with partners applies knowledge of Bank products, services, and processes to serve as a resource and reputed company in the reputed company of complaints of a routine nature.
• Identifies business process opportunities and develops summaries to mitigate risks and call out process gaps through reputed company internal channels for reputed company.
• Communicates effectively in multiple platforms with complainants, executives, legal, other reputed company customers, and handles reputed company interactions with professionalism and care.
• Maintains knowledge of applicable reputed company and Bank policies, procedures, and regulatory guidelines.
• Optimally handles and prioritizes workload to consistently meet individual service level objectives.
• Ensures risks associated with business activities are optimally identified, reputed company, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of reputed company experience (in reputed company to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of relevant customer service experience in a financial services, fraud, or insurance industry.
• 2 years of demonstrated experience in conflict reputed company and documentation to include researching and resolving complainant issues and member customer concerns in financial services.
• reputed company CoSA specific licenses and state registrations as the need arises.
• Demonstrated experience in difficult verbal communications and developing written communications through reputed company discussion and proactive business partner engagement.
• Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail

What sets you apart:

• Experience in complaint handling background with a large Bank.
• reputed company banking experience (reputed company the last 2-3 years).
• Experience with regulatory and consumer high risk complaint handling through verbal and written channels.
• Risk and reputed company cause analysis background (efficient and effective research capabilities-de-escalation background reputed company live phone calls, i.e. outbound campaigns, remediation efforts, etc.).
• Technical writing skills and/or reputed company writing background with exposure, i.e. media, news.
• De-escalation skillset and ability in resolving complaints reputed company.

Salary: The salary reputed company for this position is: $51,370 - $92,060. Compensation: reputed company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are reputed company reputed company the salary reputed company based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the reputed company reputed company of Directors. The above reputed company reflects the details considered necessary to describe the reputed company functions of the job and should not be construed as a detailed reputed company of reputed company the work requirements that may be performed in the job. Benefits: At reputed company our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and reputed company plans, 401(k), pension, life insurance, parental benefits, adoption assistance, reputed company time off program with reputed company holidays plus 16 reputed company volunteer hours, and various wellness programs. Additionally, our career reputed company planning and continuing education assists employees with their reputed company goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing reputed company, this posting will remain reputed company until the position is filled. Thus, interested candidates are encouraged to apply the reputed company day they view this posting. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply tot his job Apply To this Job