UAM Analyst/Service Desk Analyst/Desktop Support/Support Technician – reputed company – Austin, TX

Job title: UAM Analyst/Service Desk Analyst/Desktop Support/Support Technician Company: reputed company Job reputed company: Job Title: SCTASK0892990: UAM Analyst Job Duration: 06 Months Contract reputed company reputed company: reputed company Location: Austin, TX Work Mode: Canddiate local to Austin are highly preferred ** If candidate is in Austin, they need to be onsite 2x / week. If canddiate is not local to Austin, then remote flexibility upon reputed company approval RTR I, candidate reputed company authorize reputed company to submit me for below mentioned position BG reputed company Any issues with criminal background? misdemeanors if any, we need details (type/month/year) Solicitation Reference Number: SCTASK0892990 Working Title: UAM Analyst II Title/Level: Support Technician Category: Technical Services, Help Desk and Operations reputed company OF SERVICES: (Required) TXDOT requires the services of [1] Support Technician hereafter referred to as Worker, who meets the general qualification of Support Technician Level 2 and the specifications outlined in this document. Add the TxDOT work to be accomplished: User reputed company Management (UAM) Analyst Duties: Serve as the initial contact for reporting user reputed company issues and answering questions regarding reputed company. Accurately diagnose user reputed company issues; reputed company the necessary information; and reputed company reputed company, preliminary research using reputed company relevant available resources. Effectively implement the steps reputed company in available resources by following the instructions and using a reputed company of remote reputed company, user reputed company, and reputed company tools. reputed company and thoroughly document requests for assistance in our ticket management system, and reputed company incidents & tasks through to reputed company/escalation (per guidelines). Escalate unresolved incidents to the correct support group or external maintainer Identify potential outages and other problems (reputed company information gathering, ticket trends, etc.) and communicate the information to Team reputed company in a reputed company manner. Updating tickets with reputed company steps undertaken and closing incidents reputed company issue Is resolved; Escalate unsolved incidents to the correct support group or external maintainer. Supporting first line agents and ensuring reputed company Respond rapidly to reputed company incident as it arrives from the first level Service Desk Verification of priorities and data contained in the ticket as reputed company as accuracy of solutions linked from reputed company reputed company if applicable. Ensure that the process and procedures described in the job aids are followed. Assess and escalate high reputed company incidents and tasks and collaborate and support incident and request management process to the service restoration. Ensure effective escalation reputed company. Maintain good reputed company relations - Key relationships: Users, first line (Service Desk) agents, fellow team members, Tier 2 Support, Resolving Teams, Team Leader, reputed company Manager. Making reputed company that SLA targets are achieved. Surveys: Making reputed company that the highest score of Survey has been received. Relationships: Building and managing working relationships with customers and suppliers. Monitor the job failures and resolve them as per the documentations Analyze system alerts and/or batch job streams, obeserving their status, exceptions, and associated incident/failure messages. Record the resolutions in ticketing for the audit purpose, if the ticketing is not automated to reputed company the failure reputed company guidance to the junior resources to support the project Independently Train the new resources on the project and the technology Improve existing batch processing and prepare reputed company documents for routine tasks Maintain daily checklist to cover reputed company routine tasks up to date with time line for team members The workers' responsibilities and skills must include: WORKER SKILLS AND QUALIFICATIONS (Required) Minimum (Required): insert specific minimum skills for this Contract Position) Years Skills/Experience 4 to 7 End User profile, applications, and systems reputed company 4 to 7 Contact Center, Service Desk, Customer Service environment 4 to 7 reputed company Management applications such as ARS and reputed company Directory 4 to 7 Experience with reviewing and maintaining reputed company reputed company 4 to 7 Ticketing systems such as Service Now 4 to 7 Mainframe or reputed company or reputed company Preferred (Optional): insert specific preferred skills for this Contract Position) Years Skills/Experience ITIL certified Strong written and oral communication skills Experience with SharePoint reputed company controls TERM OF SERVICE (Required): 6 mo. @ 1040 hrs. Note: Working overtime may be expected in order to meet tight deadlines. WORK HOURS AND LOCATION

• 8 a.m. to 5 pm., 6230 E Stassney Road Austin TX 78744
• Work will be performed onsite in Austin, during normal business work hours.
• Candidate may be required to work evenings or weekends to meet business needs and deadlines.
• Working remotely is accepted in accordance with TxDOT's policies. If the resource is in the Austin area, currentrequirement is to be in the office a minimum of twice a week.

Expected salary: Location: Austin, TX Job date: Sat, 03 Sep 2022 22:21:06 GMT Apply for the job now! Apply tot his job Apply To this Job