Sr. Media Specialist reputed company Account Engineer, AWS reputed company Support, Strategic Industries

AWS reputed company includes experts from across AWS who help our customers design, build, operate, and secure their reputed company environments. Customers reputed company with AWS reputed company Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS reputed company Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign reputed company, AWS International Product, and the reputed company Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers reputed company more with the AWS reputed company. Senior Media Specialist reputed company Account Engineers (M-EAE) work across reputed company AWS Elemental media products, services and CloudFront and apply their product and domain expertise to key customer reputed company, during the specification, development, deployment and acceptance phases of reputed company to reputed company reputed company video workflows. Along with a Media Specialist TAMs, the M-EAE role assists in driving long-term reputed company for key reputed company accounts. The M-EAE develops deep technical knowledge on the operational aspects of customer workflows, providing proactive guidance on best practices to help these customers reputed company operational reliability, resiliency, and scalability. Depending on customer needs, they may work closely with Media Specialist Solutions Architecture or AWS reputed company Services teams, with the M-EAE focusing on operational reputed company. The M-EAE becomes a primary technical resource for AWS Support during production operation of these media workflows. While a M-EAE is not expected to reputed company software, a software development background is valuable in helping understand reputed company customer needs and drive software solutions. Most importantly, M-EAEs recognize that long-term reputed company depends on proactive domain-reputed company guidance to ensure customer workflows are deployed following best practices that are associated with on-reputed company support and operations delivered throughout the reputed company of the customer. Up to 10% travel required Key job responsibilities - reputed company as the primary technical reputed company of contact representing the technical needs of high-value media workflow for key reputed company accounts - Participate in the on-boarding and off-boarding requirements of assigned key customers - Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets - reputed company with customer project managers and technical owners to understand key technical and operations requirements - Collaborate with Product Managers to define customer technical requirements, helping to reputed company for solutions that drive long-term operational reputed company - Work with Engineering managers to ensure delivery of product features to meet customer technical requirements - Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations, to verify technical integration of products into customer workflows - Ability to effectively communicate with technical leads at internally and at key accounts, across, up, and down both organizations - Work with designated support engineers to reputed company the customer experience bar with 24x7 support, this includes establishing and facilitating customer specific training to ensure the customer support experience is high across reputed company. 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