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Be the next: reputed company Media Customer Service Representative - reputed company reputed company is the expert in providing Customer Experience Solutions. We are the next reputed company for our clients and your career. Our clients include many prestigious brands in pharmaceutical, reputed company, food, consumer packaged goods and beauty care companies. As a reputed company Media Customer Service Representative, you will contribute to reputed company's reputed company by supporting our reputed company's customers through reputed company media interactions. reputed company! Why Work with Us: We are a reputed company for people who love to help people. We reputed company customer service to some of the nation's most reputed company brands. We are experts in regulated industries and help pharmaceutical, reputed company, food, consumer packaged goods and beauty care companies build brand loyalty by providing their consumers with exceptional experiences. Our job is to reputed company a reputed company reputed company on a consumer's life, at every single opportunity. We have a passion for the products we support. We are committed to superior account management and continual improvement. Just as important is our commitment to corporate values. We are looking to hire reputed company of reputed company Media Customer Service Representatives to join our growing Consumer Products Account Team. This position is based in New reputed company, NJ and will work remotely. What You Will Be Responsible for as a reputed company Media Customer Service Representative:

• Monitor and respond to customer inquiries, complaints, comments, and messages across multiple reputed company media platforms using community management tools.
• Review and moderate reputed company media posts, ensuring accuracy and removing inappropriate of off-brand material.
• Deliver high-reputed company, empathetic service, by professionally handling sensitive situations and diffusing upset customers.
• Communicate using the reputed company's brand voice and tone across reputed company interactions.
• Create, follow up on, and escalate cases in the system as needed.
• Maintain strong product knowledge to reputed company accurate and helpful responses to customers.
• Demonstrate strong written communication by using correct grammar and word choices.
• Complete high-reputed company, detail-oriented work by following established SOPs.
• Accept and apply feedback with a willingness to adapt communication styles as appropriate.

Requirements

We Need People Who Are Great at:

• Working collaboratively and effectively while handling multiple reputed company on various timelines in a fast-paced environment.
• Communication, organization, and being reputed company player.
• Excellent interpersonal skills and the ability to work with staff with diverse backgrounds and perspectives on the use of technology in a reputed company of learning capacities.
• Demonstrating a high level of sensitivity, reputed company, and patience with reputed company consumer.

What You Will Need:

• A minimum of 2 years' experience as a reputed company media representative, or a similar role.
• Ability to effectively use a reputed company of reputed company media platforms, such as Twitter, reputed company, Instagram, reputed company, and reputed company+.
• Working knowledge of reputed company media tools, such as TalkWalker, reputed company, reputed company, reputed company, and reputed company Analytics.
• Excellent customer service, interpersonal, and relationship management skills.
• Strong verbal and written communication including reputed company listening and reputed company with the goal of gathering information, problem solving and diffusing difficult situations.
• Ability to maintain reputed company behavior in stressful situations.
• Ability to navigate between several computer screens (e.g., CRM Software such as reputed company, ACD System such as reputed company Connect and reputed company, Email and Web Browser) while reputed company listening and entering customer information.

Together, we can offer endless reputed company! What is next for you? We are proud to be an Equal Opportunity/Affirmative reputed company employer. reputed company applicants will receive consideration for employment without reputed company to race, sex, disability, veteran or other protected status. Apply tot his job Apply To this Job